Reviews for Domino's Pizza in Hercules, CA
It?s sooooooo bad!! There is a dead fly on my pizza, I called them and the employee?s attitude was extremely rude! He didn?t... understand the situation and just hanged up on the phone!! Then I went back to the store, he still didn?t understand, and thenfinally saw the dead fly!! His attitude was still rude! And there is no manager in the store!! It?s an extremely bad experience!Will never get food from here again!! Read more
Great location ..the staff is awesomely nice people working there one probelm. Ots not delivered in El Sobrante love your pizza... the best happy to pick up the pizza Read more
I ordered wings and stuffed cheesy bread for curbside pickup and when I got to the parking spot and clicked "Im here" no one... brought my food out and I watched as someone brought back 3 boxes that looked like my order. I guess he picked up the wrongorder. So I went inside and asked where my order was and they continued to give me the boxes the guest brought back. After Isaid I wanted completely new food, they refused to accommodate and kept saying "they didn't touch it, you can look if you want."This is completely unsanitary as they are claiming that the food was untouched but don't know that for sure because the guestleft the building with my order and went to his car. How can they guarantee that the food was untouched if the order was out oftheir sight for a period of time. This is the second time something like this has happened to me ordering from this location.The last time they brought the wrong order to my car and I had to bring it back inside. They really don't know what they'redoing. Read more
We had a horrible order experience with this location. My wife placed an order for 4 medium pizzas at about 430p for delivery... on a Friday afternoon. Our order was confirmed and said that it should arrive within 45 mins. About an hour later, ordertracking said it was out for delivery. About 20 mins after that, order tracking said with was still over an hour from beingdelivered. We are literally less than 2 miles from this location, but we understand deliveries are made with multiple orders. My wife called and the person who picked up the phone was extremely rude and told her the delivery is on the way and to havesome patience. The person on the phone couldn't provide an update of when the delivery is expected to be completed. We checkedonline delivery again and it had not changed from an hour. WTH?!?! We called again and the person on the phone, Rob, could notgive us a straight answer. Finally, he said our order will be delivered and we will not be charged for it. My wife received anorder cancelleation right after Rob said that, and that this delivery should be less than 20 minutes. 45 minutes later, stillnothing. We were extremely upset because we had guests and we were all hungry. I called and spoke to the manager Juan and hesaid that there was a mistake on their part. We told him that he should be embarrassed at how our whole order experiencetranspired. Juan said he didn't known what happened to our order, and could not explain the delivery issue. Never again willwe order from Dominoes. We no longer have confidence in Dominoes, especially at this location that has a group of incompetentworkers. HORRIBLE!!!!! We will share our experience with everyone we know. No order should be handled in this manner. Read more
Requested a Specialty Pepperoni which arrived way over cooked. Called to let them know I wasn?t happy (also stating I didn?t... want a refund or replacement) with the hope that they would improve their quality going forward. I requested a manager whoimmediately dismissed my concerns as ?this is what you ordered? I don?t f$&king think so!!! Bread bites and cheese dip aregreat though, will never order another pizza from this store again. Read more
My husband and I went in to the store and ordered the large pepperoni speciality pizza, well done, It was perfectly cooked and... delish! Today we ordered 3 medium pizzas, well done for pickup. We went to the store, picked up the pizzas and drove to the parkto have a pizza picnic. When we opened the boxes none of the pizzas were well done, which was very disappointing. I called andspoke with the manager Melina and asked her to remake the pizzas well done, she informed me that they were well done and thatwas just the way Domino's did well done. I explained that I had gotten a pizza the day before and it was well done and these 3were not well done. She refused to make it right, refused to let me talk to a different manager and hung up on me. I am not anunreasonable person, I just wanted to get what I ordered. Miss Melina, I hope your manager sees this review and educates you onhow to treat a customer. You should have made it right, shame on you. See picture above, pizza not well done as ordered Read more
Even though they forgot to cut the pizza it still tasted very good. I am happy over all with the food and experience.
I was so happy to see the Domino's moved to our Hercules area. The service is great and fast. The PAN pizza is awesome.