Reviews for McDonald's in Hercules, CA
Serious bad attitudes and constantly giving us wrong items. The last time I was there I ordered 2 McChickens. When we got home... the 2 McChickens had bacon. I immediately called their store to complain because my son is allergic to pork and would havegotten an allergic reaction if he had taken a bite. The person I spoke to on the phone offered replacements but I never wentback. I understand they may be understaffed but someone has to oversee their service. Read more
The food is always cold. I enjoy McDonald's once in awhile. I've been very disappointed. The food items are barely warm. As a... retired culinary instructor, this is actually a food safety violation. This is a management issue that this is a managementissue or a servsafe issue that needs to be visited one more time. They need to serve hot foods hot and cold foods cold. ThisHercules Branch can do much better. Read more
So I have a friend that works there and I had to ask him because this is like 8th time this happened every time I order through... the drive thru they always forget to give me something that I order and pay for and I have to check my bag every single time andI feel like it’s on purpose but anyways he said that some of the employees do that so they can get free food like take ithome or eat it on lunch or whatever I was like are you serious I can’t believe they would actually do that I mean we pay forare food and your eating it I don’t get it shame on your employees that are doing this!!!!!!!! Read more
I wish they would get *French Vanilla Creamer* for their coffee. Might as well just get black coffee here their creamer is... light.. besides that their BuyOneGetOne deal is great for breakfast especially when your buying for coworkers :) Read more
This franchise has gotten my order wrong every time I come here, for years now. This is a poorly run franchise and it shows with... every visit. One would be better off ordering the opposite of what you want, because ultimately they will mess up your order andprobably give you what you were after in the first place. Read more
Insufficient crew members, long line, incorrect order, unexplained order and charge, and broken equipment. 1.4 ?
30 min wait. There is a help wanted outside. I can see the issue there and the stress of not being able to hire. But the problem... is they can properly make the food. If you can't make the food right. Then close up shop. When my sister order a burger withbacon and didn't get it. Or I order a big Mac and ask for mustard and didn't get it. That is something that they need to workon. And we order from the kiosk and they are just ignoring the people in line. Their focus was drive thru and Uber eats. This isall managerment and Corp shame here. Help get staff and help management train their employees better. Read more
Store was closed at 6pm even though their hours of operation is until 11pm. the drive thru was open with long line. Short... staffed and pandemic has been their excuse for 3 friggin years. Terrible management and very incompetent employees. Read more