Reviews for Taco Bell in Hercules, CA
I don't understand how this place consistently forgets items in the order. I would sit to make sure it's all there, but don't... want to hold up the drive through line. I get it mistakes happen but it seems consistent here and there needs to be a better wayto double check with larger orders. Read more
We live close to this location and visit it often. It is honestly a 50/50 chance of your order actually being 100% correct; we... have driven back in the past to correct the order but will usually just deal. This time, we waited in the drive thru line for 10minutes, not moving, behind 8 cars. We decide to park and order inside and still we waited 15min for our meal. The good thingabout going inside, we could calmly double check the order. Make sure to save your receipt, they wont care unless you presentthe evidence. I was once asked to show what I received because he didn't believe me. Few months has past since I posted thisreview, Google maps asked for an update... They still hold a 50% chance of accuracy to what you order. I find random items thatI do not order in my bags and lack ones I paid for. I have gotten into arguments with manager/ supervisors for checking my orderbefore leaving. I assume your time at the window is monitored and they try to rush you along. Everyone who works here seems veryunhappy and you hardly ever see the same people which shows they have a high turn over rate for employment. They close randomly,unannounced and always run low on items. Still a location we visit but I do have a feeling it will close at some point with allthese consistent issues. Read more
I never really imagined I?d leave a review for a Taco Bell, but the folks at this location deserve a special shout-out. They are... consistently so chipper and friendly and accommodating (to special requests, or problem solving and going above-and-beyond inthe event they?re out of something you ordered). Even during this time when they?re undoubtedly a bit short-staffed, all of thisrings true. So much appreciation for these lovely interactions and what I assume is solid management keeping this crew happy. Read more
Negative 5 is the rating!!! Manager Francisco was incompetent of doing his job!!! I ordered through the online app which I was... charged for the order. When I went to the drive through to pick up, they said the order hasn't gone through. They said to waitin the parking lot for about 5 minutes then come back. When I went back 17 minutes after I submitted the order, the order stillhasn't shown up in their system. Again, I was charged for the order and received an email confirmation. Manager Francisco keptsaying maybe I put it in for a later time or a different location. I told him multiple times I received an email confirmationfor this location and the order was ready. He would not look at my phone to confirm what I was telling him. He kept insisting Imust have ordered it for a different location and time. When I asked for his name, he would not give it to me. I told him the1-800 number operator will ask me who I spoke to when I ask for a credit. He still refused and rudely said "There's nothing Ican do for you, get out of the drive through." Luckily one of his subordinates had some intelligence to give up Francisco'sname. And he apologized on behalf of Francisco. I told him it wasn't his fault. All Francisco had to do was give me his name.Francisco was ignorant, arrogant and rude in front of his employees. Read more
Worst experience ever. Food was rushed, cold and missing items. Over heard them talking about how my order was given to the... person in front of me. I don't mind that, that is a simple mistake. But don't rush my food and get me out of there, just anexplanation would of been nice. Now I'm upset and that's not what I wanted after I get off work and I'm looking for somethingsimple to grab. Guess I won't be going back to this one. Read more
It's Taco Bell. If you've been you know what to expect, if you haven't, go try it. It's good. Also the Crunchy Tacos Al Fresco... are dairy-free and gluten-free! But I'm giving this one 5 starts because of its 1990s aesthetic inside. For all the people onTwitter who miss the 1990s Taco Bell decor, go here! Read more
A little disappointing on today's visit. First, the freeze machine wasn't working. Second, we waited a little over 10 minutes at... the short drive-thru after the order and the cheese on the nachos were cold & dry. ??????? Read more
Dont ever order delivery from here and if you do pick up must check bag before you leave. Order was totally wrong they always... mess up my order Read more