Reviews for Chipotle Mexican Grill in Herndon, VA
First visit to this location. Not crowded after lunch on a weekday. Crew was actively cleaning which is awesome! As usual the... food was awesome. Read more
My family and went in for dinner, we had limited vegetarian options. I asked for a burrito bowl with sofritas but when I looked... closer, it had few pieces of steak in it. They must have fell in when they were preparing other orders. When I brought it up theguy, he put his hands in and took it out. But what he doesn't realize that it was contaminated. I asked if they had more butthey didn't, so I walked out without having dinner and they didn't seem to care. Read more
Ordered online and was 5 min early to my scheduled pickup time. The hot food was cold, one of the salads didn't have lettuce,... and the manager was incredibly rude. Dinner shift on a Monday. Read more
Very pleased their chain stays open till 10:00 p.m. it's very hard to find dinner sometimes after 9:00 so many other restaurants... close early. This particular Chipotle has a nice ambience and is situated near a lake Read more
I like Chipotle, but this chipotle is not a good example of the brand. The staff is very rude, the quality of their work is very... poor, and the space is dirty. The staff member poorly wrapped the burrito, and as if I wasn't looking, she attempted to hide theleaking burrito by wrapping it with additional sheets of foil, right in front of me. I had to come back and ask for a bowlbecause the burrito immediately fell apart. The tables were not cleaned off, leftover food everywhere, and it looked as if ithad been that way for a while. I won't go back to this place, hopefully they can turn it around. Read more
The burrito bowl was very good as always but I ordered a side chips and queso. The queso was cold and the chips were stale. ... They tasted like they had been sitting in the bag from the day prior. I attempted to file a complaint on the virtual assistantPepper. I answered all the questions asked and it came back with we cannot process your request at this time. Verydisappointed with Chipotle. Read more
With covid, I forget all about Chipotle!! I remember in the morning when I stop by next door for coffee but by the end ???? f... the day, I often forget about Chipotle until tomorrow night. The young man started my order was nice, and even with mask on, Icould tell that he was smiling. The female employees were more reserved... Not friendly, minimum talking... I tired their juicedrink that with each drink purchase, Chipotle will donate 5% of the drink price to the farmers. Please buy a drink to supportthe farmers. Read more
Stay away from this location. Stopped in at 8 pm on a Wednesday, both bathrooms were disgusting and hadn't been cleaned in... hours. Mass confusion behind the counter and unfriendly staff. Food was fine. Read more