Reviews for Cafe Rio Mexican Grill in Herriman, UT
This literally is the worst Cafe Rio known to man. You?re better off driving the extra 5+ miles to get better service. They... never get my to go order right. Then when I tell them it?s wrong they treat me if I did something wrong. They will then takethat order and rather than re-do they will try and scrape sour cream off or pick off the pico. Seen signs from the owner thatthey want the best service and responds to google feedback. But it doesn?t change. Congratulations you have the amazingingredients of cafe Rio with the worst service ever. Read more
I've loved Cafe Rio for years and years. This Herriman location is an good as any other, worth the exception of it being a... little smaller and therefore more crowded. The folks working the line here are friendly and efficient which isgreat! Generally speaking, I think the Cafe Rio is going downhill in its quality and value, just a little bit every year.Portions, consistency, freshness, they're all taking a minor hit. It seems like every time I go, it's 2% worse than it wasbefore. It's really too bad because what was a five-star is now a four star. I assure you in two years it'll be down to threestars, and then one day it won't be worth going anymore :(. Fortunately, the dressing remains as good as ever so that's aplus! That's what happens when these larger companies come in and buy something amazing and expand it. That expanse and desirefor greater profits results in reducing what made it great in the first place. You saw similar things with kneaders and othergreat local places. Anyway, enough monologuing. Enjoy that burrito! Read more
I've always said this location is the worst Cafe Rio and it's still true. Super disappointed in this kids "quesadilla" I paid $5... for. Also, all the responses from the business just say sorry, no real solutions or ways to make it better. Go to any other CafeRio by any means possible. Read more
Let me start with, I love Cafe Rio. Been going to them since they initially opened. But, I don't like this location. Half the... time its pretty good. The other half, its just so wildly inconsistent. The old guy handling tortillas is amazing. My kids lovehim. There are a few others working the line there that are amazing too. Like all Cafe Rio's used to be before it changed hands.For the most part, the employees just don't treat customers great. The cashiers seem to be the worst. Down talking, notlistening to customers, and just general rudeness. It's pretty lame really. I really like rio, but I do go elsewhere now justbecause of the staff. The food is usually okay, but there have been many times our take out order was messed up. One time Ipicked up a take out order and the girl at the counter said they never got my order. After looking at the other fulfilledorders, I found mine. It seems as though they just aren't manager well, or organized how they used to be. Sad. Read more
Wow! Just wow! Ordered 2 pork burritos with black beans and rice.. literally got a black bean and rice burrito! There was hardly... any pork! Called the store and they told me i could bring the burritos back, get a gift card or refund. I wanted a refund andwas told it would take 15 to 20 days! Then they told me i could not get a refund because it was ordered through doordash! Nevergoing to this Herriman location again! Read more
Still decent fast food, but the sweet pork meat along with pinto beans weren?t cooked long enough. Also the dine in eating area... was pretty messy. I cleaned the table so that my family could enjoy our meal. 8 visible staff members working the night of July25, 2022 maybe there is no management tonight ??????????? Don?t apologize! If you cared about customers you?d definitely cookthe food to taste the best of what y?all are known for. And uphold a clean atmosphere. Read more
Cafe Rio always prepares decent fare. I've been a fan of Rio since their Utah inception. I love the quality of the food &... choices that make ordering simple. The three step process in ordering works great. The whole authentic decor, complete withstamped tin lights, rough carved beams & themed fixtures is a nice touch. Read more
From Texas and get Cafe Rio once a year when I come in. Did a pick up order today. They forgot some of our order and didn't find... out until I got back to our place and 2 of the meats that say beef on the receipt they made with pork. Seems like they didn'tpay attention to the order. Hope it's better next year -Dr. C Read more