Reviews for Pollo Tropical in Hialeah, FL
I order Guacamole cilantro salad , the avocado is old and bad the cilantro dressing is missing and the taste of chicken and... tomate and salad look like is fridge for more than 2 days. I order last week in miami lakes and came fresh and witheverything, Read more
I went to order food around 4:00 pm and instead of ordering trought outthe speaker of the drive through they have an employee... outside in the curbside taking orders with a very high temperature outside and very hot werher i dont think thats human. ifthey have drive through service. Why hre not working inside the store like any other employees with Ac . Read more
This is how a churrasco tropichop looks like, 3 pieces of meat and a tiny burned one (+$2). Very disrespectful.
Went here yesterday. The food was ready on time and delicious as always. The cashier, Sheila, was rather friendly, and my order... was set rather quickly. I've gone to Pollo Tropical several times now, and this has been one of the best establishments I'vegone to. Read more
This review is for all Pollo Tropical locations. Their corporate strategy is less for more; less food for more money. Prices... have increased to the point where you might as well go to a regular Cuban restaurant to eat or order takeout. The small spoonfulof rice, drop of beans, and smallest portions of chicken I've ever seen (maybe they're serving baby chickens) won't even satisfya child's hunger, much less an adult. Be prepared to complain everytime you are served food in order to get more, but be niceit's not the employee's fault. Also, always check the food as they often get the orders mixed up and forget to add items youordered. The staff has okay customer service and seem to be overwhelmed most of the time. This review reflects not one singlevisit, but rather multiple visits in the past 12 months at multiple locations in Miami-Dade. Pollo Tropical's corporatepriorities are clearly finances before customers. Read more
The food was delicious and very well seasoned. The chicken was moist, juicy, and not dry and burnt. The salad was very fresh.... The cook is amazing back there. The wait wasn't long as well. 2 thumbs up! You most certainly won't be disappointed. Enjoy! Read more
Very bad food. One was burned and the other was just as burned. Very bad customer service, they should improve the food. It's... for people not animals and even then animals don't deserve it. Please, a little more respect for your job . 2 orders and none ofthem were worth it. Read more
The fast food of Latin chicken recipes. The quality varies by day and time. We have gone and gotten amazing chicken and sides.... Come back a week later and it's not as great. One time ordered a half chicken which means both white and dark meat and got that,then the following time only got dark meat. One night we pull in and they tell us "we have no rice". How is that possible? Well,it's pollo. Still better than McDonald's. Read more