Reviews for Papa Johns Pizza in San Bernardino, CA

Mistakenly ordered carry out instead of delivery, and used my debit card to do so. Once I realized I made this mistake, I tried... calling Papa John?s only to find out that none one of their phones works within the area. Not in Redlands not in San Bernardinonot in North San Bernardino not Moreno Valley, not any one of their phones is working so they can answer and realize thismistake. So apparently I have to figure out a way to get down there tomorrow and let them know that I didn?t even pick up mypizza and that I shouldn?t be charged. It?s really sucks Read more

Ordered online with in-app discounts and found our pizzas and extras hot & ready and the time we requested. Friendly and helpful... in store during pickup. Read more

Just had the New York style pizza best tasting pizza I had in years! On time delivery no complaints.

Ordered for 1pm delivery. I got notice it's on its way at 12:50 then by 1 15 pm I still hadn't gotten my pizza. No they did not... call to say they were running late. I called they said it's on its way. 128 pm no pizza called again said she should be thereany minute. Finally got pizza at 130 pm. They should have called me ... horrible customer service. Read more

Ordered ahead online for 3:30pm on 2/11/21. I arrived at 3:25pm and paid cash $33.?? I don't remember the change amount bc I... didn't receive a receipt. Got home and the pizza was ice cold and visually looked and tasted old. I called the store immediatelyspoke with the manager. After several minutes of him round and round calling me a liar. He insisted that the pizza arrived ontime and I had to repeatedly remind him that I picked it up! (On time) As a final effort I asked him plain out what we could doto fix this and the gentleman insisted that he couldn't remake or refund my order. Feeling at a loss I just hung up. :-( Read more

I have ordered from them about 4 times in a year. And all 4 times something is wrong. This is how my pizza came

I tried giving papa johns a second chance but yet again I was disappointed. For 1 they got here late and the driver seemed to be... in a rush. She didnt even give me a chance to tip her. My order looked like someone threw in a few pieces of jalapenos andforgot the pepperoni. Then my Hawaiian pizza was mostly a few pieces of pinapple and nothing else. They even forgot to cut mycookie Read more

Worst pizza place around! And that's saying a lot coming from me. Not once but three times they got our order wrong. Only reason... we ordered the other two was nectar they were free, hoping the problem was just inexperienced staff. But no, all three times itwas horrible. First time staff was rude and argumentative when said order was wrong. Second time staff was nice but didn'trecognize order was wrong. Third time we just ordered two toppings to make it simple and it still tasted like cardboard andhardly any cheese. We will not be ordering from here again. Try Original American, their pizza is the best! Read more