Reviews for Panera Bread in Hingham, MA
11/2022 - We dont go as often because of orders being wrong or missing items. Apple salad had sliced tomatoes instead of cherry... tomatoes and small amount of chicken. Missing chips. No utensils. Hard to eat your food when your not going home and open thebag after leaving to find missing items, have to make a stop at a store to grab a box of utensils. 2020- Food was good.Broccoli cheddar soup wasn't hot, more on the not so warm side unfortunately. This locations salad was more filled then someother locations we've gone to, on multiple occasions. Sandwich was good, but the cucumbers I added to customize it were croutonsquare size instead of slice's, so I took them off and we used them in the salad. Read more
Can't get out of their own way called ahead for 6 sandwiches and a salad an hour in advance. An hour and a half later I had the... order. As usual cold and over priced. 2 stars is generous. Read more
False advertising! As I entered the cafe there was a large sign "pick 2, $7.99". After I seated family I checked receipt. I was... charged $16.78. I brought it to an associate's attention before it was prepared. He said "sorry That's what you ordered, not ayou pick 2, thats a Panera pick2, a duet." My receipt shows you pick 2. Read more
As a previous member of management from another time I ask the manager of the store to act as a customer and ?order? and iced... coffee. You get an empty cup from the order counter with your rapid pick up You go and get iced + coffee around the corner. 3more steps for sugar and a lid. Where is the cream? Oh I have to walk to the front of the store. The experience is veryfragmented. Read more
Wish I could give it zero stars. The manager made a huge scene, berating a senior citizen customer, in front of the whole... restaurant. I don't care what the issue is, you don't speak to people like that. Then once he left, she joked with the rest ofthe staff about it. Easily one of the most unprofessional people I have ever seen working in a restaurant. Panera should beashamed to employ someone like this in a leadership posotion. Read more
I ordered online and was able to walk in and pick up without the wait. During lunch rush, the restaurant felt clean, and that is... saying a lot. I was slightly disappointed in the chicken Caesar salad, but it wouldn't keep me from ordering it again. Read more
I ordered a mac and cheese from a kiosk a little before 11AM, unsure if it was too early for them to be serving it, but since it... went through on the machine I thought, okay, they must be offering it now then. My friend and I were planning on a quick stop,so once it got closer to 10 minutes of us waiting, I asked someone working on the food if it was too early for the mac andcheese. She said something along the lines of, 'Oh yeah, it is, but I can get it started now,' after she had already had theorder for some time. Why hadn't she told me that once she received the order, that it was too early, or dropped the mac andcheese anyways, if she was offering now to do it? I told her, no, thank you, I appreciate it, but we are on a time crunch, soI'll just see if they can do a quick refund at the front. I was told at the front that, they'd have to find a manager to do therefund (expected), there seemed to be no managers around, the kiosk refunds are complicated... offered to write me a free macand cheese coupon on receipt paper to redeem for another time... just weird, honestly. I felt so uncomfortable, and like I wasasking a crazy request to get my money back. My friend and I were in a rush, otherwise I would have tried harder to see amanager or ask them to make the mac and cheese anyways... though at that point I had lost any desire for it. I feel for the girlbecause she had to be in high school or close to that age, and I worked at this same location as a high schooler ten years ago!It's sad to see that not much has changed, super disorganized, workers are totally burnt out and unsupported... and for what?Getting minimum wage for serving over priced cafeteria food. Don't get me wrong, I'm not above the food, obviously, but comeon... It's sad to see people that are actually doing the work, being paid the least, be this stressed out because of managementand corporate dysfunction... and the customer footing the bill as well! It's crazy. Anyways, I'm typing int Read more
Date of review is today: Nov. 20,2022. Absolutely, insanely inaccurate and very very poor management. We paid for two take-out... breakfast sandwiches each with sausage, egg and cheese, 2/or 3 weeks ago. When I got home, we found that one sandwich didn'thave sausage "oh well, we said, it happens, they were very busy" - this morning I went for the same breakfast order, and I toldJen, the short manager with eye-glasses, who took the order at the cash register, about what happened last time and to makesure the staff preparing the sandwiches would not miss anything - she said she would tell them. As I was waiting I also toldthe staff preparing the order about it. What you know? When I got home there was a sandwich without sausage, the funny or evilpart about all this, is that my wife likes her sandwich on brioche, and I prefer an everything bagel, well, they always miss thesausage on the brioche sandwich, so I am not sure if there is a streak of meanness with Jen and her staff or they are completelybrain challenged! I realized that if I didn't choose at least a gold star, I couldn't publish the post, so, unfortunately theyget one gold star. But Google shood give customers the ability to choose between gold stars and black holes!!!!!!! Read more