Reviews for Starbucks in Hoffman Estates, IL
terrible location, banned me and a couple of other kids for no reason!! They had to get a cop to tell us that we are banned from... there. They lied to the cops telling them that they told us that we were banned the day before which they never did, the copdidn?t know why we were banned when he came to tell us. One of our other friends who didn?t get banned went inside and asked forthe manager because me and a couple of other kids who got banned wanted to talk to them and the lady was mumbling stuff, shedidn?t get the manager out for us and just told us that me and the other kids where not allowed in there or they would call thecops which we already knew. We would go there very often and one of us would get something almost every time we went. If you?relooking to deal with these types of employees, then i recommend to go to this area, otherwise i recommend driving another 5minutes to a different location. Read more
Very nice...great beverage...clean...great custmer service
I live near this Starbucks usually they had fresh and great coffee. I drink coffee everyday, since October 2021 something got... changed, or brewing machine or they don?t clean the coffee maker. The coffee becoming increasingly bitter so I started going toother Starbucks location in Palatine. It?s far for me but they have great coffee. Today I couldn?t make it to Palatine so wentto Starbucks near me, I was wondering to see if the coffee get better. But it was the same bitter coffee???? Read more
Great Starbucks. 95% of the staff are friendly, there's always 1 staff that will just ignore you, but that's fine there were... plenty other friendly and polite staff members willing to help. My first drink was not correct, but they did remake it rightaway and it was ????! Read more
This Starbucks is the best one I?ve ever been to! The customer service is great and the food&drink is delicious and always made... right. If you ever have any issues they are happy to help! The barista Gabi is especially awesome! She is super friendly, funny,and knowledgeable about the product. Overall always a great experience and recommend it to all! Read more
After a rough first day of school for our family, we decided on a treat so went to Starbucks. Three out of the four of us got... our drinks right away. The other was taking a long time as I saw people come and go. I tried to ask at the counter if theyhappened to have the last drink there somewhere. First I was ignored. Then when I tried to ask again was told ?UM can?t you seewe are really busy? You will get your order when it?s made and we will tell you when it?s ready, In the order it was received. So rude and totally ruined something I wanted to do for my kids. I replied ?but three of us got our drinks , one is missing andit?s been a long time. So low and behold, he looks down on the counter and there is my son?s drink just sitting there alreadymade for who knows how long. The employee then handed me the drink and he did apologize, it?s just that I was already upset anddidn?t want to be treated like I was a child by a condescending person. Thanks for the apology buddy but we won?t be comingback there. Read more
Typical Starbucks. Very nice staff and good customer service. Everything is overpriced. Easy to navigate parking lot for easy... in and easy out. The line in the drive through goes quick. Read more
Normally a loyal, nice paying customer, spend 20$ on drinks every morning, had a dairy allergy which normally have no issue with... because they were so careful, ordered oatmilk latte(didnt get asked if it was an allergy) i asked questions about this product(would normally raise suspicion, they normally know me by name and order) and i wanted to try to change my order, i got vanillabean powder(later asked if it contained milk because i took a sip and felt weird) asked, they said may contain milk and eggs (bypassed it drank 5 sips of the drink) then i call to see if i could get a refund because i just paid 7$ for this drink thatmade my mouth itch all over and cause trauma( normally they just give me a refund for the drink if this happens) i got yelled atthat they cant guarantee no allergies 3x, (which i stated yes but normally i domt ahve one and you guys are normally really goodand u aske dbefore i left if id like another drink because i may have an allergic reaction, it got so frustrating i just hung upthe phone because the woman was rude, never going here again. You just lost a customer Read more