Reviews for Papa Johns Pizza in Holbrook, NY
Normally they have great pizza and fast delivery, I didn't realize it until I went to track my order it said 146mins. I thought... no way this tracker cannot be right, we'll I ordered at 755 and it's now 923 and no food. It's not a holiday nor is weather bad.I live down the block from them literally, tracker still says preparing not even in oven Read more
Order took nearly 2 hours to arrive. When it finally get here it was barely even warm and when we called the store to try and... see the status of our order nobody picked up the phone. Pizza was below Papa John?s advertised quality. Read more
I had a great experience while visiting the store. Very compact and easy to access restaurant. The parking is huge and product... choices are great. The sides are delicious. Price is very reasonable. The Pizzas were great in taste and this was my first timewith this brand. The overall experience is great. Read more
I ordered from here on multiple occasions while my buddies and I have poker night. Every time the order is wrong. Almost every... time the toppings aren?t right or the pizza is majorly under cooked. I tried multiple times to call the store and was told themanager would call me back and never did. Being a business owner myself I was very taken back by the unprofessionalism ofanother business owner knowing how the world of business goes. I finally after multiple attempts to reach him or her turnedaround and called the cooperate office where I spoke with Liz and even though she had no power she was amazing on a customerservice/professional end. After almost 3 weeks of dealing with this issue the manager now claims I never bought pizza from him.How unprofessional can one business be. Very sad and shows a lot about the people running this store. Let?s see if cooperateaddresses this finally after dealing with this issue on a professional end for a company that?s a multi million dollar industryand a very unsatisfied customer for almost 3 week now. Very sad. Read more
We order pizza every weekend when we visit my parents house in Long Island and this is definitely the best spot in the area. I... used to order from this store a while ago and it was mediocre, but the management has changed and they clearly put a lot of workin for quick service and good quality pizza. I've never had to wait more than 35 minutes for my pizza delivery, while theDominos 2 blocks from the house takes 1.5 hours to deliver. Even when we go for store pick up, the owner greets the customerspersonally. Highly recommend checking out their monthly specials too! (: Read more
Everytime I went here over the years there was either bad service and average pizza. However, I heard the management in this... place changed in December/January? It was too cold to go out and we had a handful of guests over. So my friends and I took arisk ordered in 2 pies for a gathering we were having at the house. WOW! The pizzas were perfect! Finally some hot deliciouscheesy pizza in long island! Their service was great too! One of our guests ended up calling in and ordering 3 more pies. Theirnew manager was so helpful for both orders! We were all full and satisfied as we gathered around to watch Stranger Things onNetflix. This is our new go to spot for house gatherings. Read more
I like the taste of this pizza but customer service is not good at this location(posting after several negative interactions) .... I called in an order and went to pick up after 15 minuets like the order taker said; when I got there, the order taker(soleemployee )had only started making my 1st pie- touching everything around him answering the phone without washing hands. I hadto walk out..It looks like the employee is overworked and the customers are getting brunt of it. Thumbs down ???????? poorcustomer service and unsanitary conditions inside. Read more
Ordered pizza 30 min before and called after and said they are canceling order. Terrible service didn?t get anything in return.