Reviews for Papa Johns Pizza in Joint Base Pearl Harbor-Hickam, HI

Ordered 2lg online. Was notified to pick order up in 15 min. Went there 25 minutes after order was processed and was told it... will be about another 40 min. Came back about 45 min later and was told it will be about another hour. As I was talking to themanager behind the desk I received an email stating the order was canceled. I asked why did I just receive an email saying itwas canceled and why was it not ready. Manager said well I have 2 new people and the times we n orders are controlled by themainland. I suggest that when you get behind maybe take a few minutes out and call your customers and notify them that you arebacked up. That way they can choose to wait or find something else for their family for dinner. Absolutely unacceptable. Therewere 2 other customers dealing with the same issue I was at the same time. Online Order Number: 983646705 Read more

Waited in line for 10 mins while the one customer service rep saw the people in front of me in line as well as myself waiting to... order. After she completed her tasks she was working on she then let us know that the system wasn?t working and we couldn?tactually order anything. She could have told us that for the 10 mins we were waiting instead of making it almost impossible toget lunch now during the lunch period allotted. Read more

Will continue to order here because it's on base, but I ordered a pizza for delivery and after 2 hours I called the manager and... she tells me the driver is on the way. After another 30 minutes, I call back and the cashier tells me the order was delivered(definitely not), then a different manager tries telling me the same thing, then finally tells me the delivery driver broughtthe food back because either someone told them I changed it to a carryout (never did), or the system supposedly changed it to acarryout on its own. What really happened: the driver couldn't find the place and instead of calling me, cooked up a story forthe manager just to get back to the store. And these are the same people that expect $15+ an hour wages Read more

Worst Papa Johns and worst customer service. Ask for any specials gave me a ?so called? special and a lady walks up after me and... she tells her of a better deal and told her how to get the pizza cheaper. Guess I am not part of the inner circle ????.Definitely go somewhere else, never again. Look at this pizza burnt?. with hardly no cheese or sauce and she looked at it justboxed it up and gave it out. Read more

General manager is very rude! No sauce on pizza We ordered an extra large pizza with extra extra cheese, sausage, bacon,... olives, bell pepper, mushrooms with bacon and pineapple on on side with a drizzle of bbq. Tell me why we didn?t even get sauceon the pizza. They put jalapeños all over the pizza which is not what we wanted and no bbq sauce. We called the Hickman AFB andspoke to the general manager and complained. She told us she watched them make the pizza so they couldn?t have done it wrong(gas light much?!). She said we needed to give it back and then do a refund but it took like an hour to get someone to pick uptheir phones so we at all but 2 pizzas. We told her she could come back and get the other 2 slices but the general manager saidbecause we ate most of the pizza that she couldn?t offer a refund. Which we didn?t even want a new pizza what we wanted was somemoney back because this pizza was not worth 56$ and definitely we didn?t get what we ordered. We told her we would complain tohigher up and she said the call will only go to India! Like I said, she?s rude! Look at this dry pizza below and tell me if thiswas worth 56$ Read more

I ordered cheesy bread for my kids and when it arrived they had the wrong kind of bread sticks. They guy took our food out of a... truck that wasn?t clean and when I called to complain the person on the phone acted as though they had no idea what ?my orderarrived and I didn?t get what I ordered meant.? Waste of $45 dollars. Read more

Do you want your pizza in a timely fashion? Do you ant your order to be right? Do you want fresh pizza that cooked to... perfection? If you answered "No." then this is your store. You will always be disappointed. You will always be waiting for yourorder regardless of carry out or delivery. If you like the sensation of pure underwhelming performance then you are in for atreat. But a very late and very blah treat. Read more

UPDATE I AM STILL SALTY The only way i would go here again if the kid i liked was being held ransom and the demand was for a P... johns pizza while simultaneously having the POTUS about to chill on base with an left open cryptovault. **************************************** customer service non existent even from the "manager". either they did notmake a pizza or gave it away. after waiting about 5 minutes past my max pick up time ask the status of my order. 5 minuteslater i see them conveniently making my pizza. As i ask what is the hold up they state the ovens. Obviously lying. When theyscrew up an order they should of just told me. If i didn't ask the status of my order i would of been there another 30 minutes. Take ownership of your mistakes and don't pass the blame. This is the second time it has happened at this location. Absolutelyhorrible and quality control non existent as 2 of my items had no cheese on large areas. Granite extra cheese pizza and cheesesticks. Read more