Reviews for Starbucks in Honolulu, HI
There comes a time when quick-service restaurants need to have their entire operation wiped out and restarted from scratch. That... time has come for this Starbucks location. Twice in one week I have had completely unacceptable experiences when ordering here.The first was at 5:15am on a weekday when the place was completely empty. After being open for 45 minutes, the staff had stillnot started the brewed coffee. I stood there in an empty Starbucks for 15 minutes waiting for a cup of drip coffee. The secondexperience was at 9:45am on Sunday, when I waited 42 minutes for a venti white mocha. The place was wall-to-wall people waitingon Mobile Orders. I was quoted 15 minutes for my order in the Starbucks app, but in reality it took 42 minutes. They didn't losemy order, they didn't give it away by mistake, it just took 42 minutes to make a single espresso drink. I'm not sure why theWard Ave location closed, but the staff there was far more efficient, friendly, and able to keep up with the demand. Thislocation needs a complete overhaul. Read more
I go to this Starbucks at least a couple times a week out of location convenience and not once has my order been right. I... ordered a hot coffee and get a frap lol. Today they charged a dine in 50 cent cup fee when I was doing my to-go order anddidn?t even get my name right so I waited around listening for my name to be called before finding out they decided to make up aname for me. Read more
Beware! They tack on $0.50 to each order that requires a cup. I am all for reusable containers but this starbucks is sneaky.... They charge for a cup but on the app receipt it shows up as a "customization". For your average $4 coffee, $0.50 is 12.5% whichis a bit steep. There is also no signs and the workers do not even mention it. Come clean, be up front, and be transparent aboutit. Most are probably okay with this policy but hiding it is not the right thing to do. Other than that, the customer service islack luster. Most times I am not even acknowledged until I'm standing right up at the counter, even when it is slow and only 2other people in the store sitting and not even in line. The bathroom is not well kept and there is alway water on the floor inthe bathroom and under the counter by the door nearest the bathroom. Read more
The server, as well as the supervisor, Meme, provided an ice coffee with a sip of coffee and a full cup of ice for $6.25. I... complained and asked for coffe and pour out the ice. I was told?so sorry. We use a standard scooper, as if I was in Beijing in1978. Customer has no rights here so training is poor. Time for robots. Go elsewhere. Read more
Nice and small Starbucks with lots of seating and a cozy environment. We got our drinks in a very short amount of time. The... barista was nice, their bathroom was closed so he showed us another place to find a bathroom. To drink I got the Venti icedgreen tea lemonade which tasted very good. Read more
This is my go to coffee spot in the morning before work and have been going here since they opened. I used to really enjoy it... because the staff was always so upbeat , happy and just friendly.... BUT Recently this location staff is changing all the timeand just aren't very efficient. Now when I go the line is long and takes what seems like for ever. What took me 15 minutes nowis more like 30. Kinda sad because I have seen people come in and than leave because they see how long it will take. I amhoping management will slowly turn this crew around. Just went 3 straight days and they got my order wrong each time.... novanilla syrup , no ice in ice coffee ... wth Read more
Great service as usual! The staff is super nice and helpful finding new drinks to enjoy! Love all the cups they have on display.... The place is really big and has plenty of space to chill on your laptop. Read more
Great location. Free Wi-Fi. Biggish store. All the favourites. Sit inside or outside. (Merchandise was available too. )