Reviews for Domino's Pizza in Hoover, AL
Normally a great location, however I placed an order tonight about 45min before close and upon arrival I was told that they... couldn?t make the pizza due to them closing within the hour (which I?ve never heard from this location before), but they stillsent the notification that it was being prepared and charged my card. Instead of calling the number associated with the orderthey waited until I drove there to inform me. It?s a shame to see them follow suit of other restaurants and start closingearlier than scheduled. There were only two workers so I understand the urge to start closing early but it sucks when thecustomer has to pay the price for it. Especially when they had an easy opportunity to call me and tell me the truth; that theystarted closing earlier than regular and couldn?t accommodate my order. I use this Dominoes about 2-3 times a week. I?llprobably give them another shot later on but for now the Morgan Road Dominoes just a few miles farther is a good substitute.Plus bonus points for their drive thru window and helpful managers over there. Edit: After further review, I realized thislocation actually closes at 1am, not 12. This means I actually placed my order an hour and thirty minutes before closing. Thisentire ordeal has me very confused as to what?s going on behind the scenes. Management should be more clear and transparent,especially with their regulars. Read more
Great location!
We are excited to have a Dominos so close to home. Placed our first order this weekend and the food was great! Ordered online... and our food was ready quickly. Good job! ???? Read more
Great location. Perfect portioning and always well made
Hello guys. I am one of the managers at this location. It does show on the app and online that we stay open until 12 and 1. But... this being a new location we do not. We close at 11 on weekdays and 12 and Friday and Saturday. As much of your frustration Icompletely agree with and would rather it be right then wrong. We are working to get it approved to stay open until later Timesbut this is also a private franchise. But we are doing our best with what we have to make sure everyone gets satisfied and moneyback if we are most certainly in the wrong. I am truly sorry for the customer service. But we are trying! Read more