Reviews for Krystal in Hoover, AL
Today we had Nina Sims helping us today. This woman deserves every amazing thing that is coming to her. She was so so kind and... helpful and she offered the BEST service. I cant believe it's only her third day because she acts like she has been doing thisher whole life. I'm sending all the blessings to this incredibly woman. Read more
Extremely slow experience in which 4 people walked put prior to their order being taken. I should have taken the advice of the... guy in front of me saying that this place is fine... if you have an hour to wait...Nearly 15 mins after ordering (and paying)did we receive our food. If we hadn't already payed I'd have left. I will give them another try later as I'm a Krystal fan butit won't be soon. Read more
Worst Krystal in America? Possibly. You can plan on a 30-45min drive through experience. Then, will your order be hot & correct?... Probably not. What's even more aggravating is the "owner response" to all these negative reviews. Hey "Owner", your excuses andapologies mean nothing. Either fix it or close it. How you've managed to keep going this long is a mystery to the universe. Read more
Worst restaurant to order food from in Hoover. Always a 30+ minute wait.... Employees are rude and fuss about everything...... There is absolutely zero reason for a fast food establishment to take longer to make your food than a nicer restaurant????????????. Either close the store down completely or hire better employees! Read more
I?m not sure how this place is not shut down. They are always slow, but today the credit card machine is not working. So I order... a door dash, and pay online. I am now waiting 30 minutes past when it should have been ready. They did not start making theorder until I got to the store, which was the time it was suppose to be ready. Not sure why it?s taking so long when almosteveryone is leaving when they can?t pay with a credit card. Update To have waited so long, why am I eating cold cheeseburgers,with no mustard on them? Read more
One of the worst drive through experiences. You always wait 15-30 minutes for any meal. (If the system is up) Employees can care... less about work and fulfilling any duties related to their job. They sit on their phones in the lobby and socialize amongthemselves. Read more
Waited 45 minutes for a 12 sackful and 4 chick's. Then I had cheese them and didn't want cheese. So I didn't want to wait... another hour so just took the cheese off. Definitely not worth the the $35. Especially when a sake pull of 12 is only $11?????Trying to figure out what was so expensive me having to wait so long. Much have charged me by the hour Read more
Just went to this Krystal?s and the new manager Nina is sooooo very sweet & helpful. Her staff is very professional and... friendly. Best Krystal?s I?ve been to in a long time and I go to many Krystal?s for my Roadie Rootbeers. I will definitely comeback every chance I get. Great customer service and so friendly. Read more