Reviews for Marco's Pizza in Hoover, AL
Love Marco's Pizza! The Pizzas and wings are awesome! Delivery is always hot and on time.
About the best tasting of any fast food restaurant. Delicious and fresh every single time we order. Never had a bad Marcos... Pizza. That was 2 years ago, now you can't get anyone to ever answer the phone. We have given up on Marcos but they were good atone time. Read more
Marcos pizza has the best pizza I ever had. Lots of toppings, great crust and a great affordable price. Pappas Johns...eat your... heart out. I will definitely be making this NY go to pizza place I the future Read more
I have ordered from Marcos store #8532 three times and store #8137 once. The very first time I ordered pizza from Marcos it was... really good and thought I had found a superior alternative to Pizza hut. However, since that first time it has not been as goodor even close. It seems like they can't make a cheese pizza without over cooking it or it lacks cheese and/or sauce. I seeMarcos ads and commercials showing the pizza dripping with cheese but mine never look like the pictures. It is frustrating tosay the least. Time to look for a new pizza place. Read more
Location owner: From our first experience, which was great, we have been satisfied with product and service. But today we... ordered and were told we would have our order within 45 minutes to one hour. As the hour went by we reached out for an update.We were told the driver was out for delivery. Now it's 1 and a 1/2 after we were told the order would be delivered. We call backto cancel as it is now 8p with no delivery in sight. We told the Marcos employee the issue and asked for a discount under thecircumstances if delivery is coming still or to cancel. The person said Marcos/they would cancel. No I sorry for the delay,sorry I offer X, NOTHING AS! As these words came from their mouth the driverey car pulled up outside our home. No exit from thecar by delivery person, they drove off. We guessed the Marcos employee on the phone called them to cancel. In the sake of "Goodcustomer service" I would expect the employee on the phone to at least "TRY" to have a happy customer. But no! This employeejust lost a customer and I will make it my business to note this to others who might want to enjoy a pizza. Pizza Hut orDomino's might be a better option if this is how being extremely late is addressed by this location of Marcos. Customer serviceis your business! If it's an employee shortage issue then advise. The cost to gain a customer is measured in satisfaction, whichWE are not right now. Read more
I ordered a large pepperoni thin crust pizza today. I order from this location from time to time the exact same thing and never... received a pizza this dark and crispy. The pizza actually tasted like a cracker. I called to report to the manager on duty andhis only suggestion was to bring the pizza back for a remake. I shouldn't have to do all that which I didn't being that I hadalready made it home. From a long day of work, picking up kids from school and trying to find the quickest thing to eat themanager asks me to bring the pizza back is the only way to supposedly make it right. Customer satisfaction is everything. Apizza credit would've been acceptable but I will not order here again in a while. Their pizza isn't all that cheap either.Highly dissatisfied with the customer service of the manager which I forgot to get a name and the quality of my pizza for mykids. Read more
Great service. Try the food here and you will love it. Customer service is excellent. You'll be greeted with a smile. There is... seating for 3 in the lobby. They carry Pepsi's products. Read more
the cashier was not very friendly. We come to support the Gwin Elementay School ????.with another person if he was very kind