Reviews for McDonald's in Hoover, AL
First and last time eating here I ordered a sausage biscuit it was dry hashbrown cold my Carmel frappe was just whipcream I got... my money back immediately no apology from the lady manager in the window just a attuide because i wanted money back. I couldcare less I refuse to pay my money for something that's cold and not prepared right. Lobby was closed so less traffic comingthru I will not be returning to this location ever !!!!! Read more
Some black manager/shift leader/ night shift on-call, reallll rude in drive-thru. We get it, no one likes being a manager at a... fast food restaurant?.but sir ain?t nobody ask you to apply???? stop cutting folks off when they?re ordering. IT?S RUDE ANDUNPROFESSIONAL (especially if you?re trying to make this your ?career? Mr. Manager). It?s FREE to be nice; after paying, Mr.Manager thought it was cute to slam the drive-thru window?not sure what Ms. Mamas name was, I just know he sounded ?sweet.? Foodwas ok. Read more
Short review: you're better off being hungry than going here Long review: Horrible place. I know it's fast food, but I've... worked in fast food, and this is just awful, there was nothing fast about it either. I refuse to believe there is a manager atall lol. It's hilariously bad. Then the food was colder than my drink. Just moved up here and previously had a McDonald's whereI last lived, it was phenomenal compared to this garbage. Lastly, there's some really nice dirt at the edges of the parkinglot, maybe try eating that, I promise it'll taste better. Read more
This location has the rudest drive through workers. I had ordered through the app and was told that I had to pay ?on site? even... though I already went through the app. The app was no help either so I had to go through PayPal to get my refund.They don?t wantto help solve a problem,they just want to get an attitude and argue with you. Read more
Ordered a large iced coffee yesterday, was handed a large cup of room temperature gross coffee filled to the top, with not one... piece of ice in it. Anyone with half a brain would know they are serving a gross drink. Can?t say I?m surprised, this locationalways has such awful customer service, the staff struggles to do the bare minimum from my experience. The other location downthe road by the mall always has great service and the food is always hot and fresh. Don?t waste your time or energy here. Read more
Its 5:25 am on the 3/12/2022 the server was the rudest person I have ever encountered at any service level, refused to serve,... had an attitude, she was showing the normal menu and when asked to order a McChicken responded ?where ya want a McChicken at? Iheld the line for 30 minutes until she was pressured to confront me of which then she told me I am not going to tell you themenu. We only have the breakfast menu and turn around to read the menu (again the menu was for the lunch menu) I have neverencountered a worse employee in my life, poor business owner hiring this level of Read more
Hot french fries were the only good thing about my order...Diet Dr. Pepper was messed up after being given a Diet Coke first.... Asked for no lettuce and extra Mac Sauce on the side, when I ordered my Big Mac. No Mac Sauce on the side and lettuce all overthe ????.... Pitiful....Hoover McDonald's needs a complete staffing overhaul.... Read more
445 pm 11/8/22 my husband went to pick up an app order at drive thru was told they don't have the order and would call police.... He went into the store to talk to manager and the person working the drive thru was the manager. She still refused to work theorder. My husband also tried to just place the order and she refused to take the order. She refused to give name. She refusedto give her bosses name saying she doesn't have one. Every manager has a boss right on up to the owner then it stops. This isabsolutely ridiculous and unacceptable to threaten to call police on a customer trying to pick up an order and has proof thatthe order was placed and at the right store Read more