Reviews for El Pollo Loco in Houston, TX
Great first time experience . Super helpful ladies , and the dude in front with the tattoos was really nice! He fixed a small... issue for me immediately and was so courteous! Please retain employees like that, they help your establishment a lot! Read more
This place is SUPER! The food is delicious and comes out ready to eat. The staff is AMAZING, Diego and Angelica are great... waiters! Definitely booking an event here AGAIN. Johanna the Manager always comes out to see that everything is running smooth.Parking lot is right in front. Can't wait to go back!!! Read more
First visit 4/2022. Went to the drive-thru about 15 minutes before closing. They have a chicken wing meal, not posted on menu. I... ordered 2 but only enough wings for 1 order ????. The nachos were ok, but the wings were good & seasoned. Nice employees. Haveus coupons with the order Read more
Went during my lunch break and got a Queso Blanco Burrito combo. The wait for the food was not long, enthough there were a... couple of people ahead of me, and it was hot when it arrived. It was very tasty as well. I did ask for some salsas since theirsalsa bar was closed down, so it did take a couple of minutes since they were busy preparing other people's orders. All on all,it was a good experience. Read more
I got a chicken taco shell bowl & it was delicious. The gentleman at drive thru recommended the guac sauce, salsa and other... dressings. Which I really appreciated and I was so thankful that he provided the best customer service any one canexperience. He also threw in the vinaigrette sauce and I ate the shell at the end with it, I highly recommend this pollo loco!Thank you Read more
Wow.. what can I say! I get there and the lady behind the counter is the only person taking orders and she has been having a... hard day, I understand. No one else is there to help. She's looked like she was about kill someone. After waiting behind 3people that had been waiting for 15 minutes already... I waited my own 20 minutes for my order. The chicken had been on the potfor a prolonged period of time and had been flipped and re-flipped for 30 minutes past it's cooked stage. Needless to say it hadalready shrunk Read more
Food is really good and warm. The chicken has good flavor and is moist, however the size is small. I love the charro beans, corn... was different but good. I really enjoy the orchata. The salsa bar needs some improvements, it could be dirty. Overall a goodplace for chicken, friendly service and fast. Read more
No fountain drinks, no horchata, and tiny cups for water. Bad attitudes by the employees and you need to ask for dressing... because they won't offer... the food is still good. Read more