Reviews for Papa Johns Pizza in Houston, TX
If there were an option for zero stars that?s what they would be getting. I have never left a bad review as I am in management... so I understand the importance of customer reviews and fully believe in giving feedback to the immediate person but #1 this typeof customer service is unacceptable and #2 the guy on the phone did not care in the least bit how his customer service was. ICalled the store because my pizza said it was ?on the way? and an hour later I still hadn?t received it. I only live 12 min frompapa johns. After 10 min of waiting for someone to answer the phone and after lots of going around with him on where my pizzaactually was The manager told me he *thinks* the pizza should still be warm when it gets there but if it?s not I can call backto request a refund. I told him I didn?t want to have to call back and wait even longer after it took 10 min to get someone onthe phone the first time so I requested a refund to which The manager put me on hold and literally never came back to the phone.After 15 min of waiting on hold I hung up. No refund. Pizza still hasn?t arrived. Terrible customer service. Highly do notrecommend Read more
Fast hot delivery and the driver was friendly. I was missing a extra garlic cup and the store doesn't know how to answer a phone... call. I called 3 times. Read more
Accidentally placed an order for carryout (I guess), called the store for over 45 minutes to cancel because I do not have a... car. During that time, not one person at the store answered the phones. Call the customer service number and they said thephones to that location must be turned off. Just disappointing will not be ordering for this location anymore. Why be open andhave phones off? What kind of service is that? Read more
Call center sounds like it's in India, couldn't mix toppings for some reason. Pizza felt really soft&doughy (I know it's made... from dough) no crisp or crunch and hot wings were ok. Not coming here anymore. Read more
I ordered a large, thin crust DOUBLE PEPPERONI with sausage pizza. I arrived on time and picked up my pie. I opened the box and... was surprised, that it didn't seem to have double pepperoni. I questioned the cashier and she assured me it was made correctly.Whatever happened to keeping your customers satisfied? I'm quickly losing faith with Pappa Johns pizza. Read more
I just wanted to share and say the walk in service was great. Offered me a coupon and was very pleasant and made sure my order... was right. Place looked clean and they were all keeping busy on task. Nice and hot Read more
Ordered this pan pizza just a little while ago. Was about 10 minutes late... no big deal there. Get it inside, open it up, and... it is burnt. So I call and talk to the manager, and he tried to argue with me saying that this is a normal pan pizza! Uhhh, no.This pizza is CLEARLY burnt. Wouldn't have been that big of a deal if there would have been an apology, but I didn't get one.Won't waste my money here again. Read more
I made an order at 8:00 pm they decide to call me back at 9:30 telling me they only had one driver and the other driver tire... busted and they had to send him home. So this big pizza company only had one driver, if they would?ve said that from thebeginning I would?ve ordered from somewhere else my pizza never got delivered and my son who is autistic always eats pizza andit never came, they should?ve never took my order knowing they only had one driver I will never order from them again!!! Thefunny part is they called me one hour later and when I tried calling them back they?re closed! Never again! I had to give my soncereal. Read more