Reviews for Subway in Houston, TX
clean location. prompt service. freshly made sub
So I got here at 10:35 and they say it?s closed when one of the guys told me they close at 11 now and it still say it?s open on... the signal Read more
Normally I'm in and out without any problems but today, poor customer service and 2 PIECES of meat on my 6 inch sub.
they are stealing to the customers with the excuse of charging extra .75cents for spinach, in a 6 inch sandwich. and it doesn't... even appear on the bill as "extra veg" they are so cheeky they put "Extra Bacon" on it. That is miserable. Read more
One thing about this place is the food is usually on point! As far as the food goes I?ve never had a problem before. HOWEVER... customer service at this place is HORRIBLE. Today I dealt with a mid age Hispanic woman who said her name was Tanya (I believeshe lied) and she was so rude. I asked her to change her gloves on two different occasions the first one was when I entered therestaurant and she began on my sandwiches and the second time I asked her to change was after she got my sandwiches from thetoaster right before putting on the veggies. The second time I asked her to change her gloves she became visibly livid. Shebegan to throw the toppings on my sandwich in between her and what else, and what else, and what else do you want, she rudelyand quickly throw my food together. I asked her what was her name she said Tanya, I made a statement about her being a rude andguess what, the customer behind me chimes in and said they are always like that here. Especially those two pointing to ?Tanya?and the other young Hispanic chick in the back. The best service I?ve gotten was from the older Hispanic lady she has superbcustomer service when asked to change her gloves she kept a smile on her face and said no problem. She is very sweet, and theguy on the night shift and the guy he is training are both nice gentlemen but ?Tanya? is horrible she give all her giggles andsmiles to the Hispanic men that comes into the restaurant being she was overfilled with joy talking to the guy in front of me. Ilove subway but more importantly I love knowing my dollar is appreciated and in return will get me simple customer satisfaction!I will drive for miles to a different location before I use a FREE coupon at a store I know I will not get the customer serviceI deserve. These ladies need some customer service training, and let them know the cities always right so if I ask to changeyour gloves that shouldn?t be a hassle or a cause for rude service. Read more
Don?t order online or pay ahead here. You might as well just get in line. I did that & when I got there 20 minutes later. My... sandwich wasn?t ready nor had they started it when it was past the pick up time. The girl told me they were too busy & hadn?thad time but continued to walk away & keep making sandwiches for the people waiting in line. After another 5 minutes of themnot making mine I asked for a refund in which the lady was still ignoring me to where I had to raise my voice for her to evenacknowledge me. If I order online or pay in advance I expect it to be ready or almost ready especially when they give you thetime it?ll be ready by. I?ve never had this issue at any other subway even if they are busy. I have no issue waiting my turnhowever I tried to avoid all of that by paying ahead. Usually if I?m ordering ahead, it?s because I have somewhere to be ordon?t have much time to wait for anything. Read more
There it is the amount of meat you get for 6$ didn't pick at it there's, none hiding behind the veggies, that's it. As for the... Ruben sandwich I ordered they didn't have the bread that went with it and that's fine I get it happens , so asked for everythingelse to be as advertised when asked for condiments I request the island sauce they're out..... Why couldn't I have been toldsomething at the start. To be fair it was busy at the time but it isn't the first time I've been let down and that's the onlyreason I'm writing this review. Read more
Rude and very poor customer service. The lady that works there at evening is rude and unwelcoming.