Reviews for The Honey Baked Ham Company in Houston, TX
By far the worst Honey Baked ham store in terms of organization I have seen. You know that on holidays especially the day before... Thanksgiving, you need to adequately staff and organize for the big day. I have been going to Honey Baked ham every year allover the country and never had to deal with the mess I did today. The employee had the nerve to tell me, ?you should have knownit would be this packed? yes, there is a line every time I have been, but that?s for people who haven?t paid. The pre-pay lineis always three to four people in line, and that?s a maximum. I will not come to this unorganized store again in the future asif I have time to wait an hour for a pre-paid ham. I?m not getting paid to work there with any of you, and I choose to pre-paylike I have done every year. Management needs to go to other stores to see how they run their store so that this doesn?t happenin the future. Read more
The owners of the Richmond location are wonderful and accommodating! They helpful fulfill a workplace catering order easily and... on time. Happy with the food, delivery and service. Read more
Workers are unprofessional and seem like they are lacking basic training. They were not timely, and also messed up the order and... instead of taking responsibility they had nasty attitudes about it. Hopefully management can provide better training to theiremployees. Read more
Extremely disappointed and annoyed at my experience with this location. First time I order from here. The company I work for... gave us Gift Cards from here. I placed an online order a couple of days ago. I was scheduled for pick up today sometime after 4.I was running late and made it at 7. When I arrived and my QR code was scanned I was asked to get my sides from the freezer andthat my Turkey was not available and they had something else instead. I told them no since the whole purpose to order online isto have everything ready which it wasn?t. The staff was rude and unapologetic. The man in charge asked what time was I supposedto pick up my order and then said ?we?ll what time is it now? He offered a frozen turkey but this did not solve my issue. Iasked for a refund instead. This location should have been more prepared and have had pre-paid online orders separately. Emailsaid they can hold order up to 24 hours which doesn?t work since tomorrow is a Holiday. Hopefully this can help staff be moreprepared for the next Holiday Rush. Read more
Do not waste your time ordering from here. Better off just buying at a local HEB and cooking everything yourself! Ordered my... Thanksgiving meal for my company and when we went to pick-up, the turkey was completely frozen and the ham is warm! Really! Read more
Yvette at the Richmond ave location is amazing and gave me hope in the world. After call endlessly for two day and receiving No... answer from this. So I went to the location talked to someone and had to reserve for black Friday. One Friday I arrived at 8:30to see they were closed until 9:30. I stood there a said to myself that I would just wait. Yvette was mopping the floor to theentrance. I explained my situation and she said come in. She didn't have to help since I was 45 early but she did with a smile.She welcomed me in and within minutes I had a perfect ham. Others were polite but the bold older store manager did not say hinor did he have on a MASK during this holiday pandemic. Everyone one else had on one but him. All in all Yvette was a dear anddeserves a raise bc you can tell she loves her job and the customers. Great job and Happy Holidays. Read more
If you enjoy really good sweet ham, turkey, chicken-based sandwiches this is a place for you. The meat served here is always... fresh, sweet and delicious. The bread also tends to be very fresh and tastes like it?s homemade. The staff is always superfriendly and if you become a regular here they will know you by your first name. They also sell a wide variety of condimentsthat are very yummy. From there sweet mayonnaise to their sweet pickles it is very good. Now as the name of this placeindicates most of the meets are lightly sweetened with honey if you do not have a sweet tooth I wouldn?t recommend coming herethough I?m sure you could ask them to hold the condiments. Overall this is a great sandwich place. Read more
Our Thanksgiving ham and mini rum cakes were to die for, and the service was great!