Reviews for Tropical Smoothie Cafe in Howell, MI
Extremely rude to the person picking up my order. I was outside on a conference call which I had to leave because they refused... to serve her the order, even after she presented the receipt. Of course, they served it to me immediately when I asked for it ?ridiculous. Smoothies were decent, at least, even after the staff left a bad taste in our mouths. Read more
I really want to give this location 5 stars, but it is really discouraging that they only accept mobile orders and have their... lobby closed. Today is the first day of school, and I?m watching as families walk in and immediately walk out to stand outsideand place their mobile order. This is resulting in the sidewalk being crowded and is disruptive to the neighboring businesses. Idon?t understand what possible reason there could be for this location to not allow people inside the building to order. If itwas due to health concerns with Covid, you?d think the staff would be masked. If it was a staffing issue, then I?d expect to seeone or two people working, but there are more than that. It feels like a poor business move and disrupts both the customer aswell as the other businesses in the plaza. Please reassess this decision asap. Read more
I really want to give this location five stars but I just can't anymore. Despite being close to my house I find myself having to... go to Brighton or hartland. Well both of those locations seem to be just as busy they are twice as fast. Half the time my appdoes not work to order at the Howell location and they literally NEVER answer the phone to take an order!! When you take 20 to30 minutes to get an order ready when someone comes into the store because you're busy... Answer the phone. Fix the location sothat it always takes orders on the app. I'm tired of getting a dislocation can't be reached message when I try to place orders.I refuse to give them my business when they are running this way. I don't have time to come in there and wait 20 minutes if youguys can't take my order ahead of time. Read more
Went there to grab a smoothie and they would only accept mobile orders even though 3 people standing around doing nothing. We... logged in and placed our order. In the meantime a older couple walked in and tried to place a order and the staff rudely toldthem it was online ordering only. Needless to say that was the last time to that location! Read more
This place always disappoints, we mobile ordered, came into the store and there were 0 people there and everyone was in the back... doing other stuff, so I expected my one smoothie to be done, when someone finally comes out I tell them my name and they haven?teven touched the ticket yet, okay so I wait, then 3 people come into store and get in line. Then the staff proceeded to take allof their orders and not make my smoothie, then all three of those people got their FOOD & SMOOTHIE before mine was even made.Like cmon. I literally ordered first and then was served my smoothie last. This location needs better staff. Read more
Friendly and helpful employees. Sandwich tasted fine..turkey, swiss, blt on chabata roll. Worker suggested discounted combo with... smoothie. Strawberry mix very tasty. Price seemed high for small sandwich and smoothie $14. Plus. Clean store. Probably wouldntgo back unless I specifically wanted a smoothie. Food nothing special. And pricey. Read more
I used to be the assistant manager of a tropical smoothie about 5 months ago. I tried this location for a smoothie for first... time in 5 months. Looks understaffed under trained & took way too long. I would be whipping this place in to shape if it wereme. Read more
$7 for a smoothie. ???? I know inflation is running rampant, but come on.