Reviews for Zaxby's Chicken Fingers & Buffalo Wings in Hueytown, AL

Ordered salad and it was fresh and crisp. Drive thru was moving very fast so I was well pleased this time around

Placed an order..on that order was to salads..I fried and the other grilled..well when my sister got home grill chicken was not... on it..no chicken at all..I called the same night..girl was very nice and friendly..couldn't come back out..so I asked if Icould come back tomorrow..she said yes..I am at the drive thru now...no problem..thank you for your service at Hueytown store.. Read more

Yessssss! I love my Zaxby?s! I stopped here bc my Sister love their salads, so I ordered the extra large Grilled Chicken Salad... w/ranch dressing. And for my dinner order, it was the Zaxby?s Chicken Fingers Snack w/lemonade drink, and I tried for the firsttime the Loaded Chicken,bacon, cheese fries! Boy oh boy! I tell you the Loaded Fries is a double meal by itself & it was so hot& delicious! The Salad was crispy green & vegetables sides was fresh, with the toast a golden buttery brown! The drive thru linewasn?t bad, it moved in a timely manner. The young lady was pleasant who placed my orders and the cashier at the window wasfriendly & nice! The outside grounds are kept up good & clean. And I always feel comfort when I stop here! HAPPY EATING! Read more

Great food but the service sucks. I know there are lazy people in many positions especially food service but this location takes... the cake. We ordered online to pick up. Got all the way home and they forgot my salad. Had to drive back to Hueytown since theydon?t give refunds to get the salad. Walked inside to never be greeted let alone smiled at. This guy assisting drive thru isconstantly on his phone, looks up and walks in back to tell another worker that I?m waiting to be helped. A girl comes to thefront looking annoyed that I need assistance and I tell her they forgot to give me the Cobb salad. She tells one of the cooks inthe back to make the salad. The salad is ready and sits on the back counter waiting to be bagged. I stand there for 10 minuteswaiting while the man assisting the drive thru sits on his phone. He had acknowledged my salad but didn?t care since the frontisn?t his job. The girl comes back to bag my salad. I ask about sauces since we paid for extra and never received them. Thedrive thru is always backed up and now I understand why. The service sucks and is slow. There were a total of 7-8 workersyesterday but was ran by what felt like 3 people. I understand if you?re short staffed and running around like a mad man buthalf of the workers were on their phones or disappeared all together. The cooks were the only ones busting their butts in therestaurant. Nothing but attitude. I won?t be visiting this location again. ***update*** My review was escalated to the managerand he sent me a gift card. We went back to this location today. Our order was taken by the same girl that helped me the firsttime. Her attitude was the same, like we were bothering her but the service was much faster. We made sure to check the bagsbefore we left and nothing was missing. I feel like the food quality was better this time around too. Also the wait time wasnight and day. Read more

Food was good and came out quickly but, more importantly, Ashley, the manager, comped my meal when I had difficulty paying using... my phone. I left my wallet at home and was going to tap to pay using my phone but couldn't get it to work correctly. I was goingto leave but she comped my meal and then refused to let me pay her back. Very nice of her to do so. Thanks again, Ashley! Read more

I ordered online at 6:45pm. I arrived at 7:28pm to pick up my order. It was to be ready at 7:08pm. It has now been 1 hour since... I placed my order and I am still sitting in the dining room waiting for my order!! I arrived late to give adequate time toprepare the order knowing that fast food restaurants are under staffed. But this is ridiculous!! People who arrived after me hadtheir food and finished and here I am still waiting! This is ridiculous! The whole reason to order online is so you don't haveto wait! Staff was not even friendly, didn't offer an apology or anything! Read more

Line is always long, but service is fast. Ceasars salad is my favorite. Large enough for two portions. All staff members wore... masks. Update: Went back today, line was out to the street. But, I was able to place my order within five minutes and my platewas really good! Read more

Just left the Awful service at churchs chicken and came here...the line was long but service was fast! Got a cobb salad with... fried chicken and chicken finger dinner for hubby.. my salad was enough for 2..so eating half today half tomorrow. I got thecobb salad with .lettuce crispy onions tomatoes cheese 1 slice bacon chunks of chicken your choice fried or grilled ..butteredtoast Read more