Reviews for Chipotle Mexican Grill in Hunt Valley, MD
I had always loved Chipotle but this wasn't a good experience. We ordered two of the bowls and they had no Lettuce, no chips,... no guacamole, no peppers & onions. Just plenty of cheese.We went a head and took it anyway but that's totally unsatisfactory inmy eyes. The place didn't have one clean table and the employees were running in and out like a revolving door. I managed to geta little Lettuce after I asked for some. Read more
If I could give zero stars I would! This location is HORRIBLE. At 5 pm on a Friday after accepting orders only to go in a wait... on a pick up (while only 3 other people in the store) to be told they don?t have what you ordered (all i got was chips andguacamole) and the rude manage to say call customer service for a refund. Don?t waste your time or money coming here. Zerocustomer service. And this happens all the time constant items unavailable. I WILL NOT come here again! Would rather eatMcDonald?s then come back to this chipotle. Mind you the front door was locked and anyone coming in had to use the side door.What kind is business is this. What kind of manager runs this store? Not a very good one Read more
This review is a bit hard to write. On the one hand, the store met my requirements for a high review: good food, staff, and... service. On the other hand, I think some corporate training stood in the way of a perfect score. I ordered food for my kids andme on the app. When we arrived, it wasn't ready. No biggie: we were early, and I could tell they had a lot of mobile orders.Plus with Covid, I'm giving businesses a break. On the other hand, when I arrived there weren't many in store orders. I feellike in that case, staff should use that space to make mobile orders if they have a lot of them, but my guess is corporate tellsthem not to. Okay, not the fault of the staff. Next, my order never came out. I'll take more of the blame for waiting 30 minutesbefore asking about it. I got distracted trying to keep my kids occupied and was trying to give staff the benefit of the doubtthat they were swamped. But at the same time, I've had staff come ask me what order I'm waiting for if they see I've beenstanding there a while. So when I finally talked to the cashier, he looked up my order and said someone must have swiped it.Great. I have to wait more while they remake the bowls. However, while I'm waiting, two other mobile orders came out. I feellike if you know a customer is there waiting for their food and it was originally taken by someone else, you stop what you'redoing and make the waiting person's order. But again, that could be a corporate thing. In other situations, I probably wouldhave nuked this review, but I understand that a lot of the issues were out of their hands. Read more
Chipotle is my go-to for a quick bite but this was an awful experience. Despite having quite a few employees the store was a... mess, they were out of cheese, fajita veggies were uncooked, and they were out of two sodas. Additionally, my wife and I bothhad stomach issues after the meal. Up your game, Hunt Valley Chipotle. Read more
Sorry, but all signs point to Chipotle being a failing franchise, as their stock is down about 25% this year. The inconsistency... of the portions is frustrating, and I have yet to have a burrito that actually tasted good before completely falling apart. Waiting in line lends itself to a high school cafeteria, and the apathetic employees don't help the experience much either. Read more
I love usually going to this place. Although, I placed a pick-up order for my Dad and I and mine was completely wrong. They put... my Dad's order into my bowl. So, I went back said to the person at the checkout counter that my order was messed up and theysaid, "Okay, you can get in line," in a rude way. It was given to my for free (I would hope so) but when the person said I couldthrow it away, I asked if they could throw it away behind them and they said, "We're not allowed to take food over the counter,but there's out behind you," and pointed in such a dismissing way. I understand not being able to take food over the counter.Although, their attitude and facial expressions were just rude. I usually never complain either, but this was just rude. Read more
When this location first opened up, service was great and food was on par with their top locations. Within the past couple of... years the customer service has declined dramatically. Employees don?t care. I?ve tried ordering online to this location multipletimes and I don?t think I?ve ever gotten my order on time. I?ve had to wait at least 20 minutes after the desired pickup time toget my food. I would understand it was during the lunch or dinner rush but there was no one else at the location and I was theonly one in there. I asked how much longer it would take and caught an attitude from the cashier and deliberately saw then notmake my food since I asked that question. Management doesn?t care and the owner obviously is only looking for a monthly paycheckat the end of the day Read more
Chipotle is a great quick go to for a relatively healthy bite to eat. However, Hunt Valley is SO INCONSISTENT in quality,... volume of food and service it is borderline ludicrous. I ordered a salad with veggies. It arrived 5 minutes ago, which lead meto writing a review. If it had been half the price, or the norm, I wouldn?t be disappointed. But it is, what it is, depending onthe day and staff. OH, and the store itself is frequently dirty and out of basic food items. When it is prepared and servedwell, it?s great. But not often enough. Read more