Reviews for Baskin-Robbins in Huntersville, NC
Went in and ordered 2 large milkshakes. Paid $16.00 for 2 cups of ice with chocolate flavor 2 scoops of vanilla ice cream per... cup and a little milk. We had to tell the girl to reblend and add more milk because they were to thick to drink. Everyone knowsa milkshake is made with ice cream, milk and flavoring. We called the location back after trying to drink it to speak with amanager and the association was very rude. We will never go back to that location again or recommend anyone to go to theHuntersville location. Read more
Baskin Robbins out did themselves on my Birthday cake ! Such a beautiful cake and so delicious. The picture says it all. Thank... you for making my day so special, Read more
I needed an cake immediately that is big enough to serve for a 20 people party.Bailey from their team helped me to get a cake in... 10 mins over the phone and also wrote my message on cake.Thanks a lot to bailey for your amazing work. Read more
Been coming here for years and it used to be friendly, fast and consistent. Now every time we come, it appears the employees are... being bothered by customers and they appear to be distracted or uninterested. Also, hours say they close at 8pm on Saturdays.Just drove over, arriving at 730pm, lights are off, noone there. Management needs to take a hard look at how they are runningthis place. Read more
I normally go through the drive-thru, however today I decided to walk in. Based on what I experienced, some of the team members... lack customer service and comprehension skills. When I walked in, I saw the ice cream I normally get and requested it. Theyoung lady told me the ice cream flavor I wanted was sold and she was adamant about it. Another team member corrected her andwhen she was told the size I wanted, her next response was ?we don?t have that size container available.? Clearly the containerwas available. ???????? The same young lady made a few rude comments and I opted not to respond. I strongly encourage themanagement team to train/educate their staff. It only takes a few minutes to verify if a product is available or not. Read more
Very friendly staff... Multiple people came up to ask me if I needed anything which was a great problem to have. Rose went... above and beyond to get me some Rocky Road ice cream. I told her that I really wanted rocky road but I didn't see it and sheallowed me to sample a couple more that I might like but in the end I told her I was really still craving the Rocky Road. Shewent to the back and looked to see if they had any more and came back and let me know that they had one quart left. That wasperfect since that is what I was going to purchase anyway. Great job overall! 5 stars! Read more
I love to get a scoop or two of ice cream every now & again but every time I come to this location to get some there are huge... ice chunks in my ice cream! Its so gross, takes away from eating the ice cream. I know it's probably from when they dip thatscoop in water (which is kinda gross to me) to scoop the ice cream & it refreezing but there should be a better method. Maybe anonstick spray on the scoop that leaves no flavor & doesn't freeze? I hate to crunch on ice crystals in my ice cream. Read more
Just another restaurant ran by kids who give you what they want. Then say we don?t have that!!! Save your time and frustration