Reviews for Chili's Grill & Bar in Huntsville, AL
I love Chili?s. This one is just so so sad. There are 2 workers serving food doing double time!! Manager is not doing their... job!! Sat waiting 45 minutes just for chips and salsa!! Had to ask HOSTESS to bring it! Poor waitress is so overrun it?s sad.Treat your workers better & hire more workers or else you will be shutting down for good & a new restaurant will come open upand take your money! Really really disappointed!! If you come here expect to wait a year for food! Will be eating elsewhere fora LONG TIME. Why wait 2 hours here when I can eat at Taco Mama across the street for a fraction of the time? You?re losingcustomers! Sadly I see this Chili?s shutting down in the near future. You have to go get napkins and silverware yourself! Soshort staffed it?s a joke! The run of this establishment is a reflection on the manager. Was told the reason why no employees?They all asked for the weekend off for homecoming football?! HELLO?! It?s a Chili?s where people will?. YES, WANT TO EAT AT ANDWATCH A GAME??? Literal incompetent management. This place has been going down a long time. HIRE MORE PEOPLE!!!!!!!!!! TREATYOUR PEOPLE BETTER OR YOU WILL END UP SHUTTING DOWN. Prices of food and drinks also getting higher each time! Read more
I cannot say enough good things right now about the Huntsville Chili's in Jones Valley. I called in advance because I was trying... to streamline dinner. My mother has Alzheimers, so I wanted to make it easy on her, and give my dad a bit of a break. We havedinner every Wednesday. The manager, Jeff was understanding, caring and accommodating to our situation. Our server, Freedom, wasattentive, kind and just generally outstanding. The food was on point. Just an amazing experience! It truly was one of the bestdinners I've had with my parents in a long time.Thank you so much to your amazing staff and management! Read more
The bartender seemed distant, distracted, unsocial, not friendly, aggravated and over worked. I'm sure due to no fault of her... own but to the blame of the true culprit: Chili's! When are corporations going to learn to pay and treat their employees withdecency and integrity? After I ate here I got sick as a dog for 3 days with severe stomach pains. Will never come back, EVER! Read more
We didn't eat here, they had no help. The outside was littered it was really nasty. We still went inside to see if it got... better. 20minute wait bc nobody to wait on customer. And you had to sit in bar area, I have never got to eat here and now I seewhy I just don't patron Chili's Read more
Our latest visit was sub-par, but to the Manager's credit, he 'made it right'. Takeout order was almost completely incorrect.... Should have checked before driving home but didn't. No receipt in the bag when delivered curbside. In hindsight, should haveasked them to confirm order content (like some other restaurants do). Food was good. Read more
Me and my husband decided to take out 3 year old daughter out for her birthday for lunch. We got to this Chili's when only 1... other party was waiting. The hostess asked us how many and said 10 minutes without asking for name. It started get busy and thetime was up to 45 min. There were now 2 hostesses. My husband went up to make sure she was aware we were here the longest as theone party that was there before was literally just sat. They both apologized and said we were at the top of the list now. Thenproceeded to call another table literally as my husband is standing there. He turns back around and says we were here beforethem to which both hostesses and the party being sat stopped and looked at each other. The hostess then continues to seat thatparty. The other hostess said well be with you next which is when we decided we would not continue to wait. My husband startedwalking out with our toddler when I went back up to the hostess stand and expressed very calmly my frustration. I was met withexplaining by them that they put us at the top now and they're sorry but it was the least empathetic apology I've ever heard.The manager was absolutely uncaring and tried to explain that both hostesses are in training and she'll speak to them to try anddo better. No amount of training would fix that situation because it's honest common sense to not tell someone they're at thetop of the list and still proceed to call back another table. The manager also lacked empathy which explains why the employeesare trained that way. I fully recognize that Covid has hit the service industry hard and restaurants are short staffed but thisis completely unrelated to that so I won't allow that to be an excuse in this case. We were incredibly patient and didn't say aword about the wait but for them to openly seat a table they now knew was there after us with our toddler is inexcusable. Read more
Ordered curbside to go on the way from work to get home the Texas fries received were burnt cold and hard as stone? when I... called the store back manager said the I had to drive all the way back so she could tell the cook what they did wrong and thatshe wouldn?t except the photo proof while she had an attitude so I wouldn?t dare trust you to make it again with an attitude notelling what you?ll do to my food ? I?ll take the lost ? this is unacceptable.. I?ll post the photos here now accept that! Read more
We got there at 11am just as the doors were opening. Waitress was super nice and the food was served really fast. We had... burgers, chicken, soup and one had a steak, all the food was really good, fresh. Plus the burger and fries was big enough wetook half home and ate later. We will definitely eat there again. On a side note I noticed their food score was a 81, but fromwhat I seen at our table they deserved much higher score. Read more