Reviews for Casey's in Ida Grove, IA
the management here has more turnovers than a bakery
I purchased two propane refills on August 4th. The store had no propane. It is August 11th I am still waiting for a refund. Not... a phone call from the store to let me know what's going on. No response from customer service every option you click just hangsup on you. No option to speak to a real person. I feel like I will never get the $50 that is owed to me. If they would justrefill their propane I would gladly take two exchanges. This system seems pretty broken. Several people work at this gas stationyou think someone would order more propane or know how to do a refund. Just recently I was in there and went to get a piece ofpizza the pizza was 4 hours past expiration. Not only is that gross but it is just lazy. The guy working in the kitchen thatnight literally said he doesn't know when it was made because he didn't make it. If you come into work and the pizza is old youshould probably just make a new pizza. I have worked at Casey's it is not a difficult job. You definitely know when the pizza isold it is obvious. Especially when you flip it over and see that the time says 6:00 to 7:00 and it is 11:00 p.m. I am beyondfrustrated that I can't reach customer service or just simply get a refund for the products that they did not have in theirstore. I own a business and I absolutely would refund people if I did not have the item. I wouldn't wait 10 days and not respondto anything. Read more
This Casey's has gone down hill fast. Used to go every morning and sometime lunch, now we stop once every few months. Customer... service is terrible, place is always dirty, and pizza is never cooked good anymore. Very sad for our town. I went in Saturdaythe 16th and two of the employees were arguing very loudly with choice words in the kitchen. Not appropriate Read more
Stop here once a year around Memorial Day weekend with family. Never has there been a problem but today the customer service was... absolutely terrible! Lady with short brown hair, older, I believe she was a manager but I?m not sure is extremely rude! Ikindly let her know the toilet in the lady?s restroom is broken. She told me she knows and to take the lid off the toilet andpull the string. I said I?m sorry I?m not going that it?s dirty in there as is and that?s unsanitary. She reply?s back to me andtells me well don?t come use it then. The whole time she?s also on the phone being rude to someone else too who is trying tomake a pizza order! Read more
Ordered pizza online, it said 71 minutes. So, I call to verify and the nice young man told me they were busy and the ETA was... correct. I send my hubby and my order wasn't STARTED YET. No phone call to tell me, just going on 2 hours since I ordered.Really?? Read more
I was just stopping to get some things to eat, the red headed male clerk was not friendly and spoke so low...I asked what he had... said to me and he screamed at me..if i wanted anything else...wow...i should have just walked out and went to CENEX across thestreet...now i see that the chicken tenders are dry and burnt tasting...what a waste of time and money...yuck tasting...Istopped and through all the tenders and bacon cheese burger in trash can..never stopping at your store again. Read more
Need a great pizza made right and on time,check to see if Heath is working. He is always on top of his game and works hard to... make sure your food is ready. Read more
Not impressed with how management handles the store and treats employees.