Reviews for Sonic Drive-In in Idalou, TX
I am just done with rude customer service! I pulled up to the speaker to place my order. I began my order with a sausage, egg, &... cheese burrito. Before I can say more , the young lady ?is that all for you?? I say no and move on to my next item! A toastercombo with tots and a diet DP. Before I can tell her how I would like my toaster, she rushes me to the tots and drink! She keptinterrupting me as I was trying to place my order with my preferred options. 99% of the time when you place an order , theydon?t listen to you , they get the order wrong! Where has the customer service gone! If your workers are stopping people at thefirst item , then your ticket averages must suck! Upselling? What?s that ? Polite interaction with guest! Stop rushing ordersand listen and take care of the guest! Needless to say, I would like to say I will not be returning to this location, but let?sface the facts , this happens everywhere. No one cares and I can assure you that nothing will be done to correct this issue ! Read more
My wife and daughters have stopped by here many times in the past. They?ve always had good things to say and been very pleased... with the service and quality of drinks and snacks. Today I went through the drive through for a couple burger meals. Everything was good and they did just as asked and didn?t put onions on the burgers. They didn?t add jalapeños on it, but thatwas the only thing that wasn?t perfect about the order and hospitality of the employees. I can live with that and see why mybetter half says this location is GTG. Read more
I ordered popcorn chicken & my first thought when I received my order was oh no!! You could tell the chicken was old! I maybe... got 4 pieces that were edible! The rest was too hard! I love their drinks & ice cream. Staying away from the food! Read more
I thought it was kind of weird that there were no people parked in the stalls. I also thought that it was weird that two... employees were cleaning the screens and around the stalls. This time it's usually pretty busy, but not today. I pulled in alittle after 615 and pushed the red button. Noticed a customer pull in a bit after I did. Look over and she's moving to anotherstall. Still the two female employees are cleaning, trying to avoid eye contact. I look over at the customer that had moved andshe was pulling out. I look at my screen and noticed it was off, red button was off. I noticed employees through the windowmoving about. Here's what really gets me about this location... Only once in a while do I get what I actually order. Be it adrink, shake or meal. But today just rubbed me the wrong way. If the store is going to be shut down for something, LET THECUSTOMERS KNOW. Today's interaction didn't deserve the star. Read more
Good eats, Got what I ordered right, long wait than normal but I ain't impatient about it like others. Friendly staff. They... improved quite a bit actually. Wait time reduced pretty good. Staff as always friendly. Orders I've made have been correctwithout error. Good on you guys Read more
Waited 20 minutes for a number 10 an a sundae. Said it was made fresh and got burnt old fries. Smh
Ordered a bacon cheese burger and they forget the bacon!!had an oreo blast . and didnt get it with order before i could ask kid... closes window and turns around never repeated order.also ordered a strawberey limeade no ice and all i could get was chunks ofcherries. As if the staff messed up starting making a cherry limeade and dumped it and started making a strawberry one on samecup and mixture of cherries.order here alot and last few months.. This place has gone down in quality and customer service.Second time in a row my orders are wrong. And i use the app to order. Total lack of workmanship .so let s see what "owner sayson my post ..since response to all post like mine is pretty much saying take it up to franchise Take responsibility for yourbusiness and fix your management.alot of the 1 star post are recent. Some months or less mainly.. your response will show howmuch you care for your customers. Read more
Ever wait 15 minutes for a food order with a 6yr old who needs a bathroom? They literally said "Sorry, we don't allow customers... to use our restrooms" That's their choice, though I hope they don't expect positive reviews on the customer experience. Bemore human, Sonic. Read more