Reviews for Raley's in Incline Village, NV
I would give negative stars if I could this place and their employees need retraining and or new friendly staff... I cannot... believe this happened to me this past weekend. I'm in shock. I'm hurt. Embarrassed I feel dehumanized. I walked up to pay.Handed the cashier my expired ID. Some stores let u get away with it. So I tried. The white lady took her time said nope. Ican't sell it to you. I said okay well I have this.. handed her my USA resident alien card she took 1 look at it and threw itdown. Said nope. Nope. Nope. I said excuse me? That is a legal us document with age verification... She said nope nope nope.So I said get your manager. So she YELLED for the manager. Manager came and looked at it told her, u can take it. She said nopenope nope. Again. Shaking her head saying no I'm not taking that. Manager brought a guide book to show her she could take it.And the lady kept saying NOO I will not take it ! I said,your manager AND your store guide book said u can take it, it's a legaldocument and proof of age. She said I will not take it.! The manager looked at me with like disgust and an "oh well" face saidsorry sarcastically and walked away. Didn't help me at all. I asked her if her only motivation was racial and she stayed quiet.She was turning red, mad and completely stopped talking to me and wouldn't look at me. So I asked my friend to pay. But my god Iwas so embarrassed felt so dehumanized and hurt. It's 2022 and people still act this way. ? Not ok. The bag lady was Latina andshe just shook her head at the cashier lady in disbelief... I said, wow how does it feel to be working for these racist bigots.And she shook her head at the cashier and stayed quiet. She looked down. Almost ashamed or scared to speak up. This lady needsto be fired. Raleys has many negative reviews about customer service and rude cashier's. What happened to me was beyond rude. Itwas completely unacceptable. Simply disgusting. I'm a model citizen, jumped through hoops to get l Read more
What an amazing experience we had today! We were in town for a baseball tournament and a man named George in the Deli went WAY... above and beyond. He helped me find multiple items, the restroom in a hurry (I have 3 kids) and when the deli was out ofcookies, treated my children to donuts in their place! Highly recommend this store, friendly staff, and LOVED the cleanliness. Read more
I am local and shop here weekly. The cashier was beyond rude to me tonight. He refused to say "Hi" or speak to me. When he... was finished he threw my receipt at me. I was shocked. I didn't do anything just tried to smile. I will not be shopping hereanymore. Read more
I?ve frequented this store often, since I live locally. I?ve never gotten the name,until recently, of a nice young lady who has... worked here over the last few years (Emily), and has always been such a pleasure when she?s been my grocery checker. Today Emilywent above and beyond by jumping in to help a new employee here at our local Raley?s, on a vacation work visa. The new employeebagged my groceries in a paper bag (per my request), and was definitely friendly and polite, but as I was leaving the registerthe handle to my bag broke, which resulted in two glass bottles, I had just purchased, breaking. Emily jumped in to support herfellow team mate and ensure the ?flow of traffic? continued despite this unforeseen debacle. I wanted to show appreciation forwhat she did to help someone new to the environment (the new worker), while also showing compassion to the customers to ensurethings still carried on despite what happened. I know during these times it?s hard to find people who even want to work so Iwant to say I absolutely adore and appreciate people like Emily who are willing to show up and help others. Thank you for yourservice Emily & to Raley?s in general?.you ALWAYS give a much better experience than Safeway in KB ever does!!! Love what youdo, thank you. ! Read more
We came to the deli department of Raleys. George custom made a sandwich for my daughter to make her happy. His willingness and... kindness really made our day. Thank you George! Read more
Raley's has been around my whole life. I think it's great! For a holiday weekend there was parking, and check out was pretty... quick. My only complaint is that my $20 bouquet of flowers was pretty small for the price, but still pretty. Read more
Never thought a grocery store has a much better than the "Mongolia BBQ" type of cooking, and great coffee, all in the same store... corner. You pick one type of protein, or two types (mix and match, or combo), then they give you a big bowl to fill with allkinds of vegs and sauces. The cooker was very efficient. Immediately after I finished the ordering, and before I started to pickthe vegs he already took the order sheet started cooking beef and chicken. After I finished packing up the vegs he is ready tocook them together with the proteins. It was exactly what I wanted, a healthy lunch, all for about $12. They have an eatingarea, where you can sit down and eat, watching the cars and people gone by on the parking lot. From order to finish eating, ittook about one half hour, very efficient for a traveler on the go. I love this place. Only wish the cooker and coworker are bitmore friendly. He does an excellent job in cooking the food, but I can feel he is cold towards me. By contrast, the girl whotook my orders at the registry and got me the coffee was very warm, and nice. Don't know when will be my next visit but will forsure stop by again in the future. Read more
We don't live locally but were in town for a girls trip and Raley's became a frequent spot for us. The first night we... unfortunately ran into some car troubles and some Raleys employees tried to help but ultimately let us leave the carovernight. The selection and quality of groceries here was great! We came here just about everyday on our trip. Read more