Reviews for Cold Stone Creamery in Independence, MO
The ice cream is good but expensive. I went in with a buy one get one free birthday coupon today. It expires August 31st. It... says on the email. They charged me full price and told me it was only good for my birthday. The coupon said otherwise but theywouldn't do it. Now my reward is missing from my account. I had to contact customer service and am waiting to hear back. I'mpretty disappointed. Read more
On 8/22/22 @ 4:30 pm, my wife and I went here for quality ice cream. The two workers couldn't understand what we were ordering,... so my wife pointed at the picture for them. She actually touched it with her finger so there was no mistake. We couldn'tunderstand them and he kept thinking we were talking about coffee. Well, all but two of the ice cream containers had a lot ofmelted ice cream on top because they leave the cooler door open, so we went to Baskin Robbins. Unfortunately, that place wasbetter. Read more
My sister just came home with my nephew's ice cream cake that she waited 5 hours after it should had been ready. I'm looking at... this cake and it looks like a 5 year old made it, then threw it into rush hour traffic and a toddler put it back together.Looking at this thing makes me want give it to the homeless and make my own cake so that way he doesn't cry when he sees thismonstrosity. Read more
Order a cake last night for my daughters birthday and we arrived the next day to pick it up and they did not make it and the... only excuse was ?we were busy? horrible service had us wait to get our refund, we?ve been coming to this location for over 10years for all 3 of our children for cakes for their birthday and this is how they treat us and not make a cake and they saidthey couldn?t make it till tomarrow which my daughters birthday is today by tomarrow it wouldn?t be her birthday anymore.Horrible service and would not come again. Read more
I went to here today with my family and wow. Everything was delicious and my family thought so too. Last time we went it wasn't... a great experience and I had contacted the manager Jeff, and he definitely made this experience much better. I appreciate Jeffand how polite he was. Read more
I don?t know enough words to accurately describe the level of disappointment experienced tonight. It?s hot right now. Like ?I... wish I owned an ice cream store? hot. So we went for ice cream right after dinner? obviously. Along with a bunch of otherpeople. Obviously. Let?s start with flavor options. Chocolate? No. Vanilla? Sorry, we?re out. Ok Fine I?ll have thefounders favorite in a waffle bowl. Sorry, no waffle bowls. Ok, waffle cone? Luckily they had 3 waffle cones left. It getsbetter! They then go to make the ice cream? all the ice cream being used is sitting out on the counter instead of the ice creamcooler. So it?s more like milkshake than ice cream. It gets better? Cold stone is (was) gray because they give you a heapingserving. Well, today they also gave us heaping servings, which immediately melted down the sides of the cups, which they placedon the counter covered in melted ice cream. They weren?t out of napkins so I used 15 or so napkins to wipe the milk sauce fromthe sides of the bowls while they watched me. I wrapped the bowls in several layers of napkins for the ride home, which didn?tmatter because they immediately soaked into the bowl of milk in my hands and I spent the car ride home letting it pour onto myshirt and lap so that it wasn?t a total mess. By the time I got home, the bowls of pecans in milk were so covered in mess andmilk soaked napkins that it ended up being a better use of time to throw them away. TLDR : you could go across the street toMenards and you?d have a better ice cream experience than going to this place. Read more
Absolutely loved their Ice cream I ordered a take out order went in about 10 minutes prior to my pick up time and within a... couple minutes of walking in they had my order ready. Read more
Bought two gotta have it's and my girlfriends came out the size it's supposed to be and mine might as well been a love it. Size... control needs to be better if we are going to be paying almost 20$ for two ice creams. Read more