Reviews for Pizza Hut in Indianapolis, IN
Make sure you check your order, they never send all your food. And dont believe I will credit your account I am still waiting... on my $30 credit that I never received. This place is a joke Read more
Wish it could be zero stars. I ordered online. Got there to pick up my food only to have some crusty singing guy come out to my... truck with attitude. The manager was no better when I called back wanting refund on items I did not receive. I was offered acredit which I never received. Don't waste your money on this place. Read more
9/21/22: Lost another star from me. They use DoorDash now, so delivery is really expensive - even when you ask them to ring the... doorbell, they just drop the stuff and run - I didn't find one order for 30 minutes. Cold pizza and warm drinks suck. I tipped$6 for ZERO service. OLD: Very good Pizza Hut pizza. Management could not get a preorder out the door on time in the last 15 of20 tries. Read more
Unfortunately, another HORRIBLE experience!!!! Placed an order for my family at 8:36pm. Order goes through and my credit card is... charged for my close to $60 order. The manager calls and tells me they cannot fulfill my order because they ran out of theproper dough and boxes. We changed our order and saved about $2. New order was charged to my credit card. Thats correct 2charges!! I begin to receive multiple text messages stating my order was being delivered by door dash and it would arrive at9:41pm. The link provided allowed me to track the door dash driver. Driver 1 was on the way to the store. Suddenly he cancelsand another driver picks up my order. I then receive a message saying my order left the store. At 10:01pm my order was canceledby pizza hut and door dash, the store closed so I couldn't speak with anyone, no refund, no pizza and a hangry family. I callanother store for assistance and they are a call center that can provide ABSOLUTELY NO help!!! Now I am forced to order from acompetitor that not only is opened longer but is able to fulfill my order. I refuse to use this store again! Hopefully thecompany as a whole has a better grip on things. Pizza Hut, this store needs serious assistance or shut down. Read more
(I've updated this rating to a five-star originally it was a one star because the issue below but as you can see because the... update it's much better now) 01/13/22 You guys should pick up your phone. Pizza arrived cold and way late. 07/3/22 *update* july 3rd, got a pizza last night and it was amazing changed my rating from a one to a five. I vaguely remember a few weeks agogetting a pretty good pizza too. you guys keep that up I'll keep ordering it Read more
Zero stars...I want a refund for my order that I had to pick up last night because delivery was almost 2 hours late .I ordered... at 643p and didnt get food until after 930p. The GM declined when asked for a refund. I was given 3 pizzas when I ordered 4.Everything was cold and the cinnamon rolls were uncooked!!!. I had to throw away $63 ! Update: I never received a call fromanyone at Pizza Hut after submitting a form on their "quality huts page". Read more
I LOVE Pizza. Pepperoni Lover's Pan Stlye with garlic butter crust is my favorite from here. I live near this one. 98% of the... time I order delivery. The LAST 5 orders were way off what I ordered. I was given a credit for $20 for one of the mess ups and$15 for another time. The other 3 were not compensated for. I am a pizza lover. Love my pizza. I will not order from thisPizza Hut again. After 6 years of using them, I'm done. Really considering dropping Pizza Hut altogether. Got no reply fromcorporate after reaching out to them to look into this location. We'll see. Oh, the average ticket of those 5 orders was $43. So, that was the compensation I was looking for. Considering donating my rewards points to a local nonprofit. Read more
Great location. Had an issue with order last week. GM quickly resolved issues and was very pleasant about the whole issue.... Employees were great and very friendly. I would recommend this location. Just pick up the order and avoid deliveries. Read more