Reviews for QDOBA Mexican Eats in Indianapolis, IN
Terrible experience recently. I ordered food on the Qdoba app (not a third party app) for delivery, which by the way the Qdoba... app charges you a "technology fee." My food showed up and it was wrong and I was missing my side of guacamole (which I paidextra for). I called the store and they blamed door dash, which I didn't even order from. They said it's the delivery driversfault. They were out of salsa, vegetables and guacamole. Finally he said he would refund my order even though "company policystates that for free items we don't need to do anything." It's 9 days later and nothing posted to my bank. Clearly I was lied toand my order was never refunded. The food wasn't even good. What a waste of $40! I filled out a form for customer service on theQdoba website. Again, no response from anyone after 8 days. I think Qdoba (and definitely this location!) has lost a customerfor life. I'd rather pay extra for extras and for food that tastes good. Read more
Food was cold. Chicken looks like it was reheated and small bits. Staff was rude. Would recommend y?all visit chipotle that?s... worth the extra 3 minute drive. Read more
I?m leaving this review on hopes the owner will see it and initiate positive changes. I like Qdoba and appreciate having one... downtown. The meal I had today was definitely not up to Qdoba standards. The restaurant was out of veggies and guacamole. There were no other customers in the store. However we did see one enter and then depart after learning no veggies orimpossible meat options were avail. Appeared to be 4 employees who we observed just standing around as we ate. The internaltables that didn?t have the chairs stacked were all dirty. The entire outside area was dirty & trash overflowing. The doorswere covered with dirty handprints. If you?ve got time to lean, you?ve got time to clean. Local groceries carry plenty of bellpeppers, onions & avacado in the summer. I am hopeful improvements can be made so the place doesn?t close down. Read more
ZERO STARS IF POSSIBLE!!!!!!!! I am not one to leave reviews but this one is NEEDED. This is hands down the worst Qdoba I have... EVER been to. I have been to this location a total of 7 times and walk out even more disappointed / in shock that this place isstill open each and every visit Starting with their terribly rude customer service. Each employee that I have talked to isextremely moody, rude, unprofessional on every level, and do not have a care in the world for others (especially theircustomers). My boyfriend and I were standing waiting to place our order (us being the only 2 in line) and waited 5 minutes forthem to acknowledge us while they are all talking about inappropriate things and cursing loudly. When ordering, they throweverything together sloppy and never have all of the ingredients. They will groan and roll their eyes in your face if you askfor any request or even speak to them in general. Another issue is how filthy and under-managed this place is. I understandhiring young people is good, although hire people that actually want to work and create a good image for Qdoba and make clientshappy is who they should be hiring (each employee resonates the complete opposite of this) Sagging pants, underwear hangingout, stained shirts, bad language, being treated like s****, this location is in urgent need of an evaluation for cleanliness,customer service, and knowing their items on the menu before they lose all business. I have tried to give this location a coupleof tries and the benefit of the doubt (due to convenience) although this place is utterly unacceptable. I am in complete shockwith this being the worst restaurant experience I have ever had and will not be returning and would absolutely never recommendthis location to any breathing person. Read more
Let me first say thank you yo the two staff members that made sure my food was fresh and correct they get a 5 star from me. Now... for the manager and his twin brother or brother they need to be fired or demoted for arguing the entire time in this smalloffice space where all the customers here there conversation. Rude, not professional once told customers can hear theconversation they did not care I think one of them looked at me. SMH need better supervisor in a very nice establishment. Read more
The canobos on the southside of Indianapolis and the one in Avon Indiana is the best
My food was fine but I am giving 2 stars due to employee behavior and the appearance of the store. There was at least three... people working. The guy helping me was fine but there was two other people and they were slapping each other and play fighting.He was asking then to do something with sour cream and they ignored him and kept slapping each other. I then started lookingaround the store and noticed how all the counters needed wiped down. Especially the ones around the food area because there wasmesses everywhere. The trash was also over loaded. I ordered nachos and the girl almost didn't give me chips. I had walked amile to get there. I would have been very mad if I didn't have chips. The chips she did give me were also the end of the batchand mostly crumbs. Everyone should be pulling their own weight and making sure the store looks nice and clean. Read more
Leaving this so the owner/management can hopefully see this and get things fixed. I love Qdoba but have had several negative... experiences at this location including today. I don?t think it?s the workers? faults; I think it?s the lack of workers ortraining or something else. 1-this location is very dirty and always has sticky floors. I also feel like the workers shouldreally be wearing hair nets. 2- I?ve had several issues with online ordering and they will just lock the doors on people whodidn?t have online orders because they?ll get too backed up. Perhaps this is an issue with catering not being planned wellenough? They often forget to bag sides of guac/sour cream as well. In addition, if you make an online order, it generally takes10-15 mins more than they say, and today it took me 40 mins more than they said, which defeats the purpose and convenience ofonline ordering. There were several people waiting in there for over 20 mins for their order and no one was even acknowledged.Also the workers could be a little more friendly. I know the service industry is struggling right now but hopefully some ofthese issues can be easily resolved. Read more