Reviews for Chick-fil-A in Irmo, SC
I?ve been going to this location since they opened and always had an excellent experience?until recently. The traffic situation... is not only ridiculous but dangerous. Cars backed up onto an extremely busy road which has caused accidents and will surelycause more. This location is way too busy for the small lot that it sits on. There has to be a way to fix this situation. Onto the lack of service. I haven?t seen a smiling face or ?it?s my pleasure? from an employee in a long time. A large part ofthe reason why I go to CFA is for the great customer service. I guess that disappeared during the pandemic. All that?s left iseither soggy or cold fries, not enough ice in warm tea, orders that are wrong or never received and unfriendly employees. Hopethey get their act together soon. Read more
It is now a tradition everytime I visit the USA to have chick fil a as my first meal and it never disappoints. This was my first... time at this one and it was great both food and service and would visit again. Read more
Service was quick, and efficient. Food was served correctly. They were slammed but doing a great job of processing orders well.... The parking lot was a mess, and the bathroom wasn?t the cleanest. Read more
It pains me to give this review, because we live Chick-fil-A. I've never been to this location before, and sadly just a bit... disappointed in it. I do want to say, the staff was amazing. One employee in particular really stuck out. Susan, and Ibelieve she said she was one of the catering assistant managers. She was wonderful. Very friendly, and wonderful demeanor. She even wound up taking her break behind us, and when my son told me he didn't get his kid's meal prize, she took care of it. Just so wonderful... Chicken sandwich was hot! Loved it! My son loves his too. Here's a few small problems. Nothing thatwouldn't make us return, but not to the Chick-fil-A standards we're used to at other locations. 1. There was no "order here"sign, so we waited at pickup for a few minutes before a customer pointed it out. 2. The waffle fries. Usually great, butthis time they were barely warm. And mine was mostly broken pieces of potato. A little disappointed in that. 3. It's truly ahard location to get into. We didn't wait that long, but it took a few minutes to get out of the intersection and roadway, topark and enter the dining area. 4. Condiments are given by the staff. I don't like that feature, because we didn't realizethis until after our food and drink was brought to the table. All and all, ??? stars for this location, but another star forthe staff. Four stars total. We'll most likely return, but next time I'll know what to expect better. Read more
Food was good, service for a Chick-fil-A was iffy. Young lady taking our order didn?t seem to listen well. Had to wait on my... husbands coffee which was no problem but my drink was held too until his coffee was done. Then when he got his coffee it hadcream and sugar in it which he had asked for it to be plain. Then there was no way for him to stir his coffee, no straw or stirsavailable. Also the floor was not the cleanest and was super slick. Read more
Well. First time writing not a great review for a CFA location. Floors, well; greasy and nasty. It was explained to me that "is... the finish of the floor". But it is not. I've been to many Chick-fil-A and they all, for the most part have the same floortiling. This one is just plain nasty. Maintenance for this location was almost at Mickey D's level. Yikes! - slippery nastyfloor.. Lawsuit waiting to happen. :( Two stars as Food was good! Read more
Definitely worth the two mile drive off I-26 if you are traveling. I have yet to encounter a Chick-fil-A that doesn't deserve a... 5 star rating, and this location is no exception. Very busy restaurant but that did not take away from the world class customerservice that I have come to expect from this franchise. Within seconds of walking up to the counter I was greeted and asked if Ihad been helped. My to-go order was taken and I was asked to wait on the side. While I waited (about 8 minutes) I was askedtwice by two different associates if they could refresh my drink, after they apologized for the wait. I am beyond impressed withthe level of customer service. Clean restaurant and clean restrooms as well. (The "Sauced and found" is pretty cool). Read more
I?ve always liked eating at chick-fil-a. Everything was good I was dinning in eating my food and went to order cookies I was... told it?s 9:00 pm dinning room is closed we can?t place the order. That is very bad customer service. I?d give it 1 star butfood was good customer service needs to be better. It supposed to be it?s my pleasure not I?m not or can?t take your order. Willnot come back to this location Read more