Reviews for The Market Grill at The Market at I-Square in Irondequoit, NY

Food is decent enough but forcing every phone/takeout order to pay with a card over the phone is obnoxious. If I'm paying $11... for a sandwich, can't I opt to pay with cash? It's more convenient when ordering from multiple shops at iSquare. Such a sillypolicy. Grow up. Read more

I Square has a number of choices for food. We chose The Market Grill. There were plenty of choices on the menu, the staff was... very friendly and helpful and the food was great! Read more

Don't know when medium well became rare no thanks... Edit... switched out for a chicken quesadilla and that was bomb... I'd... recommend that over the cooper's plate Read more

My family did take out from them for the first time today. We ordered a sandwich and 2 kids meals. Nothing went right. Upon... arriving to pick up the food, I was informed they didn't have the ingredients for the sandwich. They said they attempted to callmy wife who ordered it, and someone else picked up. Her phone number was written correctly on the order and they didn't makemore than one attempt, so clearly they did not dial the number correctly. After paying for the two kids meals, I was nearly inthe parking lot when I realized the drinks were not in the bag and I needed to go back to get them from the counter. Aftergetting home, we find the red hot kids meal was on a piece of white bread, not a roll as one would expect. Also, the side forthe other meal was missing completely. We called them and they only offered a refund on 1 meal, despite both meals beingincorrect. (They said something along the lines of 2 meals being half-correct is the same as 1 meal.) We hung up and will beinitiating action via our bank. Read more

Consistently inaccurate, overcooked food paired with staff using the same gloves to mop the floor, handle money, and pick up and... place customer food on trays, along with a hostile and angry owner (Mike), it?s hard for me to ever recommend The Market Grillto anyone ever again. After placing an order for a burger and fries (with fountain drink) and a garbage plate (with fountaindrink), my husband and I watched as the staff who place our food from the kitchen to the trays, did not change their gloves whenmopping the floor and handling customer money/cards or touching their own hair and faces. When we got our food and startedeating, both burgers were well done when we ordered medium. Our fries were burnt to a *crisp* and there were items on our foodthat were just missing or incorrect. We decided to throw it a way before leaving. My husband then went back to the counter togive the staff a heads up on checking their cook times and changing their gloves more often, as mot doing so is unsanitary and ahealth code violation. The staff then offered a refund, but couldn?t get the amount to show up accurately, the owner Mike, whowas no onsite, told the employee to have us call him. So my husband does, just to end up with Mike yelling over him, saying hewill no longer issue a refund for ?half eaten food? and to ?never come there again.? My husband reiterated that the employeeoffered the refund, we did not ask for it. He just informed them of the potential health code violation and to check cook times.The owner then asked for our credit information over the phone or to ?send a check? instead of just talking his employee throughthe process of a refund. Thankfully it worked out when the owner agreed to have the employee do it and he?d walk her through itover the phone. It just had to be one of the absolutely most unprofessional experiences of our lives at this place. And it?sbecauSe of this I wouldn?t recommend Market Grill. The other places, such as Hong Kong One and Read more

Got the Cuban and it was Excellent! The sandwich is HUGE and stuffed full of sliced ham, turkey, and smoked pork (not the normal... pulled pork). The roll was also a major plus! The pics I've attached show half of the sandwich. Will definately order again! Read more

My BLT was pretty good, once I got to the counter the cashier was nice. All of the staff seemed to be nice...to each other. ... For such a slow time, the staff had every opportunity to make any customers feel welcomed but they just stayed behind thecounters talking to each other and eating. If you want to succeed, I wouldn't become known as "not customer friendly", just anobservation. It costs nothing to smile and say "welcome!" Read more

Service - Awesome Food - Delicious Prices - Great Atmosphere - Casual Overall, we visit this restaurant weekly for one reason,... SATISFACTION. We love the food, the staff, and the environment. You get a great meal at a great price. It is not the same oldburger you get around town, the staff cares about your order. The space is immaculate, the bathrooms are immaculate, and thisplace is only going to get better with each addition. PROUD to have this in our hometown. Thank you Wendy and Mike! Read more