Reviews for Brio Italian Grille in Irvine, CA
So, this weekend, my husband and I decided to have dinner at the Brio restaurant located at Spectrum Irvine. We eat at the Brio... for aver 10 years. We love their beef carpaccio. As it was really crowded, we decided to take away. We ordered 3 beefcarpaccio. What a surprise when we arrived home and started to dig in ! The portion was a third of the regular size !!! Wethought it was maybe because they stacked the beef layers … but no ! The portion was minuscule. Almost $20 each ! ???? Nextday, we went back with one portion we didn’t touch to share our disappointment with the restaurant. Another bad surprise :their manager was super rude. Absolutely not apologetic ! Arguing it is the same portion than the one served in the restaurant.The box is just smaller because it is a take away. So, I told him : “fine ! Let’s order one right now and let’s compare!”. He replied : “we are out of beef carpaccio !”. Convenient ! After few go and back, he just cut us off with a “I amgoing to refund”. But he only refund the one we brought back. The 2 others, nothing. Actually, I don’t care. But I think itis not good practice to treat this way your customers. I feel cheated. I won’t ever go back there and I wish to advise ourcommunity with these practices. I have the feeling with Covid, service and ethic go down the sewer. Anyway, a pic of the beefcarpaccio you usually get at the restaurant and a pic of the one we got with take away. Really ? The same ? ???? (left pic :dine in version - right pic : take away version - same price of course !) Read more
Great Italian food. The lasanha is perfect. Inside is very clean and organized. They give a special cup and menu for the... children to drink and play. Read more
I had dinner with my wife here on Friday. The wait to be seated wasn't long. We started with the Calamari, it was pretty... decent... Above average, but not the best. We ordered the Lamb chops and Salmon. Both were excellent. The waitress was a bitweird with approach.... It's like, she acted how I would expect a server from Applebee's... Rather than a step higher. Whatever,we enjoyed the food, and I would recommend it. Read more
As many many reviews already mentioned- horrible service. No greetings! No water courtesy. No guidance provided when asked about... wines, entree came before appetizer, when asked there was no apology. No one came and checked if we are okay with a food. Serverwasn’t even around - we kept looking as we needed some salt and pepper! Finally had to ask a random server. And after all ofthis nonsense- server (name - Sabino) came and just put the bill, while we were clearly still working on everything ? I meanexcuse me? - care to ask if we need a box?NOTHING! Throughout this experience- he didn’t greet a single time!! Horriblecustomer service . Learn to freaking greet:) Read more
updated. fully refunded. -------- I would give 0 star if I could! I've never had such a bad experience in my life at the dining... restaurants. I visited this restaurant today for lunch and had an extremely bad experience. Dirtiness, rudeness, and receivingunfair treatment. I've ordered two plates, Lobster & Shrimp Fettuccine and Pasta Brio. Before starting our lunch, we found aflake of onion on the back of one of the forks and asked a guy who was serving the food to change it for another new one. He hasjust grabbed the fork and gone off. After a while, he showed up and put the new one on the table with a thud and without sayinganything. This happened twice, because the dish they served was really dirty. He acts just like a mugger; glaring at us,grasping the dish. The most disgusting thing I've experienced at the restaurant was I FOUND A STRAND of the cook's hair! Wecouldn't keep eating our lunch, (only about 5 minutes passed since we got our food) so I called the server to explain whathappened, but she said nothing. Literally NOTHING. I asked her to get me the bill ($53.85) and she CHARGED FOR ALL THE PLATESthat made us disgusting and ruined our lunch. I took some pictures of what happened today and brought the 'problematical'shrimp with the strand of the hair. I'm going to keep this in my fridge (I know it could be disgusting, but I might need to keepit) just in case the lawyer needs it as a proof. It was extremely disgusting and I feel like I had been unfairlytreated. Unfortunately, I'm not going to overlook this issue and tell the lawyer everything. Read more
First time here and I've got to say this is the best lamb. I've eaten lamb at so many places but this is the most tender and... juicy I've ever eaten. We had our order taken to go. The potatoes were salty and the asparagus was tender but also salty. Myfamily and I shared the cheesecake which was so decadent because we all got full from dinner Read more
Cool place. Food is yummy. No one greeted us when we got in and we had to go and look for someone to see us and seat us. Our... server was very nice though Read more
I really enjoyed their Pasta Brio dish. The serving size was adequate (the more Italian food on the plate the better, I always... say). The Wedge Salad was a generous portion served on a chilled plate. The bread was served nice and hot, with a large pat ofbutter. Our server and the staff were friendly and very attentive. Read more