Reviews for El Pollo Loco in Irvine, CA
This location has good food. Me and my husband really like pollo loco and have ordered 3 times in the last 2 weeks from this... location. One a mobile order and two drive thru. In our mobile order we asked for salsas and specified the quantity. We pickedup the order and asked if all the salsas were there because it seemed like there was only dressing for the salad. They saideverything was in the bag without checking and we left. The salsas weren?t there and the food was less enjoyable without thesalsas it?s kind of bland. Today we give a third chance even though they haven?t gotten our order right in a while. We trieddrive through and ordered some chicken tortilla soup. They gave the salsas and my husband asked where the tortilla strips forthe soup were. They said ?everything is in the bag.? We get home and there?s just salsa and no toppings. Not bad food by anymeans but it?s annoying because this is pricier fast food and they always act like this at this location. Read more
The best management and crew that I've seen in a long time. The quality of the food is excellent. The manager has this place run... like clockwork! Thank you! Always a pleasure eating here! Read more
The chicken burrito was a joke. There's no chicken, it's all beans. They give you like three chips, it's like a kid's meal.... They've doubled their prices and halved the portions. Have they no shame? Read more
They have no shame. They've raised prices a lot. At the same time reduced the portions. Some reduced to half like tostada salad.... No shame at all. Cook your own food people. Read more
Haven?t even been there yet. Just happy to know where I can find one in the new area my family and will be living. Food is... always good no matter where it is, so much so the service can be ignored:) best fast food a man with a family can ask for. Read more
This is the best ran and cleanest El Pollo loco we?ve ever been to. The manager was working hard to assist his staff by... removing trash (washing his hands each time), cleaning the restrooms, directing his staff, and running the frontregisters. Amazing staff and restaurant. Read more
Delicious food and excellent friendly service. I had the 3 piece chicken combo (breast and wing). I chose cole slaw and macaroni... and cheese as my 2 side orders. My chicken was hot and delicious and so were the side orders. The condiment bar was very cleanand I helped myself to some lemons and 2 different kinds of salsa. Wow, did I just go to heaven? Read more
Every time we come here and pick up an online order, we are missing an item. It?s my fault for not checking before I go home.... It?s happened 3 times. Each time they?ve offered some kind of compensation. But today they were just plain rude about it. Theyeven snickered to each other about how they knew the item was missing. When they gave me the item, it had the tiniest amount ofdried chicken bits on it. Read more