Reviews for Sonic Drive-In in Irving, TX
This location has arguably the worst service ever! I ordered the chicken strip dinner. Was not asked if I wanted any dipping... sauce, the tots were barely cooked at all, and it took forever to get my food. I asked for a cheesecake blast . The cashier'soriginal response was simply ,"no ma'am" ???? I had to basically instruct him on how to do his job in order to get even close towhat I wanted. Read more
I would've rated better if they were a little faster about getting food out. I had to wait 20 minutes for food and drink for... just myself even after ordering on the app. On top of that, which I know is a first world problem, they forgot my straw, whichthey usually just put it in the bag with the food. Read more
Rude Is an understatement! I went to the drive through and asked them to repeat my order and was met with silence ok maybe she... didn?t hear me because I hear her taking orders from the car port. I drive up and ask the lady at the window if she could repeatmy order she didn?t say a word she walked away and came back with a receipt and handed it me?. Without saying a word! Then cameback and asked if it was right. I?m over it at this point and hungry! I paid for the food and she hands me the food I ordered 2# double meat combo?s and a kids meal and a shake I began I checked and see if my order was made correctly and she comes back tothe window and told me to pull up before the cars behind drive off!!! Read more
I get a Mango Slush daily. It's always fantastic. The staff is always polite and apologizes if there is a wait. So many fast... food spots are still under staffed since the pandemic. I believe majority of the complaints are based upon a situation theexisting employees simply have no control over. Short staff.... Longer wait times. Period Read more
Went ahead and ordered on the app to get my food asap, upon arrival most of the machines were down or turned off. So I decided... to go through the drive thru told them I was there to pick up a small strawberry cheesecake shake and a large limeade. (Gavethem my name) waited about 20-30 minutes to get my drinks that I had already ordered ahead of time. Finally it was my turn toget my drinks and the shake looked like milk as of it was sitting there ready , the cup was filled halfway and the rest waswhipped cream. There was ice cream spilled on the sides of the cup. I asked for a remake and they told me it would take about 10-15 more minutes to make since they were busy so I just left and took what I had . I?ve been to plenty of Sonic?s and this isthe first time I?ve been disappointed with them. This location lacks readiness and teamwork. I know I won?t go back to thislocation again even though it?s down the street from us. Read more
I've been debating leaving this review but after seeing other's reviews I decided to post my experience. If I could give this... location 0 stars, I would. I ordered at the drive-through and waited 20 minutes to receive my food. They seemed to not care howlong it took, no apology for the long wait, nothing. I ordered onion rings, a chili dog without the bun and 2 drinks. 20minutes? I drove home only to find my food was BURNED! I drove back up there and pressed the button to return my food. 15minutes later and no one answered, unbelievable. I could see employees in there standing around doing nothing. I then had to goup to the door and flag someone down to express my concerns. The manager had a horrible attitude and reluctantly voided mytransaction. She offered to re-make my food and I declined. If you can't get it right the first time, why bother? I ended upgoing across the street to Burger King. I love Sonic but this location was a HUGE disappointment. Save the headache. Avoid thislocation AT ALL COST! **Edit- I appreciate the quick response and I submitted a report today. It appears I am not the only onewith a problem at this location and something needs to change. Read more
Decent sonic, no issues with any of the food I've ordered and it's exactly what you expect from a sonic or fast food place in... general. However, lately they've been taking forever to get the food out, I had to wait 20 minutes the last two times. So thattakes some stars off since the whole point of fast food is that you sacrifice the quality for speed. Read more
Every time we come here the service is slow and frustrating. Ordered an online order at 8:50. Pulled in at 8:56. Didn?t get our... 2 hot dogs and a soda until 9:24. That was only after we went up to the door and asked about the food. I?ve worked at a sonicbefore and there?s no excuse for that amount of wait. Don?t come here if you want fast food. Read more