Reviews for Baskin-Robbins in Island Lake, IL
Customer service is not their thing... Good luck trying to just walk in and get something. The supervisor sitting just behind... the counter saw me waiting, waited 2 mins after seeing me, then proceeded to just say to a unseeable employee that there was acustomer. All without even saying anything to me. Read more
The quality of the ice cream was horrible. It tasted like it was freezer burned. The Sundae was tiny and hardly had any ice... cream in it. Will never order from here again. Read more
These owners are a joke they are exactly what you expect when you think of lowlife?s. Penny pinching for everything. There?s a... Dairy Queen and Culver?s down the street you?re better off there Read more
I felt horrible for the young man working here. He was the only one in the store. I feel management really let their customers... down, and put too much on this young man. The drive-thru was busy, the store was busy oh, and this young man was doingeverything he could to do a good job. I think he deserves a lot of credit, but I think the store owners really dropped the ballby having one person on staff at a busy time. Read more
I ordered a banana split and paid $9 for it. I drove up to the window and they asked me to pull forward to wait for them to make... it. I waited in the car for about 10 minutes. They finally came out and they handed me a bag, while saying that they did nothave any of the correct containers so they made the banana split in a large cup. I look in the bag and it's a mess. All theingredients are mixed together at the bottom of the cup. They also gave me a short spoon. There's no way that worked. They alsogave me 2 scoops of vanilla and 1 scoop of strawberry when I asked for 2 strawberry and 1 vanilla. Very disappointed about thisexperience. Definitely not worth $9! They should have told us from the start that they didn't have the correct container. I willnot be coming back to this baskin robbbins. Read more
5/24/2020 4:30pm I ordered various things in which there were various errors, in my opinion. The banana royale I ordered came... with one small slice of banana. I also ordered a scoop in a waffle cone that came with no paper wrapper. If the employeewould've at least wrapped a napkin around it to avoid him from touching it, it would be fine. Especially since he wasn't wearinggloves and just handled cash to give me my change. Cake cones I got were stale. Hopefully some training gets done there soon! Read more
Made a last second run to get some ice cream for my beautiful wife, they close at 9pm, made it there at 845pm to be told they... are closed. Their sign still said open, they had 2 workers inside but refused to take my order. The only reason for leaving myhouse was to get ice cream. Wasted my time! Read more
This place is the WORST. They are always out of stuff, close earlier than the stated hours, staff acts like they hate their... lives. Drinks are terrible. Save yourself the headache and don't even try and go here. Read more