Reviews for Pretzelmaker in Jackson, MI
The guy with the nose piercing has ZERO customer service skills. He should not be working at your establishment.
We ordered mozzarella stuffed pretzel bites and there was no mozzarella
Since under new management it's a much faster friendlier place and much better service. Their new cinnamon sugar cream cheese... dipping sauce I'd out of this world! If u haven't been there in a while u really should go try em again!! Read more
The jalapeños cheese sauce was nice with the salted pretzels bites. The lemonade was alright. Would definitely go back to this... place. Read more
I've always loved their food, the box of bites has been my comfort food for a while. But I guess someone forgot to wash their... hands because the last time I ordered it I got food poisoning so intense I had to be rushed to the ER. Read more
WOW! The management is wonderful! I won?t lie, it was poor just a couple months ago but now the new manager is lovely! I think... her name is Kaylee if I?m not mistaking. I came on a very busy Saturday. She was fast, and efficient when it came to givingeveryone their orders in a timely manner. I hope she stays and continues to manage. 100% recommend! Read more
Absolutely disgusted with the employee here. I went to order a pretzel bites and had a face covering on. It was not covering my... nose due to medical conditions. He asked me to cover my nose. I simply joked and said for what this fake virus. Then covered mynose. He responded with insults and said he would not serve me. I told him I wanted a supervisor he said no. He continued toinsult me by calling me a snow flake. There was no one in line and no one near. Read more
Staff was super polite! Amazing fresh pretzels. Cam was a sweetheart. 10/10 will visit again