Reviews for Chipotle Mexican Grill in Jacksonville, FL

Went to this one about 2 weeks ago. Customer service was terrible. The guy making the burritos didn't listen to the customers... in front of us when they asked for light sour cream and cheese, he just plopped the normal portion on. He drowned my husband'stacos in salsa after my husband had asked for light salsa. Avoid this location at all costs! The employees look miserable andare not friendly. Read more

I don't why they still have 4.0 aggregate rating. I would give only 2 stars. Reason being - a) not fresh food. Guacamole was... literally grey or dark since it was not fresh. Leaves were dry and not fresh. b) Drinks were out of order c) Facility wasunclean d) Customer service was pathetic too. Never coming back to this Chipotle! Read more

Terrible Customer Service! My order was not filled incorrectly before it arrived at my door! I paid $18 and the manager Jessica... REFUSED to correct the situation. She do not apologize or offer any assistance and I had to drive all the way from my house tobring her the wrong order! She needs to be better trained on how to deal with these situations. Read more

Nice service here, no complaints really. Only thing I may be able to say is that the portion sizes are a little on the small... side. But otherwise. Nice experience. The bathrooms have a code lock as well. Read more

Let me start by saying I LOVE CHIPOTLE!! I eat here regularly and have never came upon a problem.. but once! Today was... different. I walked in and stood in line and just observed... like always. The young man preparing the meals worked on fourdifferent people ahead of me, he cleared off food that was dropped on the counter, he removed empty and dirty containers andreplaced full and cleaned ones. He goes back to complete another customer's order.. all wearing the same dirty gloves. As hewalks over to start on my burrito bowl I asked him kindly to change his gloves. At this point I think he should have washed hishands and do this on his own, but I still asked. Immediately he got an attitude.. like who am I to ask him to change his gloves.I should have asked him to wash his hands as well but didn't want the unnecessary bother. The entire time he's preparing my bowlhe's obviously annoyed. I asked for an extra side of sour cream and hot sauce.. he places it on the counter where I would haveto reach over to get it. Thankfully the young lady at the register saw my face and grabbed them both for me. Like why was "he"upset? Shouldn't they be washing their hands and changing their gloves or is it just me?? Read more

Horrible. Its dirty. They dont clean their station. I can?t have dairy & when i looked at the guacamole- its was mixed with the... cheese which was already too late when she added it on my food. They forgot parts of my daughter?s kid?s meal. (The fruit anddrink) I noticed when I got home & was not worth going back. I got sick from the food & couldn?t even eat it. Be careful withthis place. Read more

AHHHH!! the cauliflower rice is amazing!! Thank you thank you. Fyi ordering ahead doesn't always get you a head of the... line. When I ordered there was a line for the pick up and the regular line was free Update- (5/2022) service is still good. Gotthrough the line quickly but my purpose for going was chips and guac. Love chips and guac! Only to be disappointed with stalechips. Almost to the point of not edible. Read more

Food came overcooked really hard to chew and overall not good ate here before it was good idk what happened but today they... messed me up at least they finally had drinks in stocks unlike last time I came Read more