Reviews for Firehouse Subs NAS in Jacksonville, FL
Not good. The lettuce was old and rotten as you can see by the pictures. So that got scraped off. I was hungry I didn't want... spit in my food so I just ate what was left. The the bread was a stale AF and Sandwich overall wasn't good. The staff had somekind of Attitude as well. I don't know what their problems were. I do know that I will be skipping this place the next time Iwanna go out for a bite. Read more
Sandwich was good, but given old nasty pickles check before you leave
I had the hook and ladder sandwich. Oh my goodness it was so good! I will be back.
The food at this location use to be great. Now it?s just ok.
Terrible experience. Simple order was not made correctly and the bread was stale. Yet the cost was expensive and the quality... was poor. Not the typical experience you get from Firehouse. Read more
This location is always friendly, fast, and always has my order right. Thanks guys and keep up the great work.
Ordered a sandwich online (I work right down the road). When I went to pick it up, the employee I encountered (named Jeanette)... told me that the online ordering system was down. I showed her my confirmation and she still refused to make the sandwich. Ishowed where my card had been charged and asked for a refund but she refused. I told her my card had been charged multiple timesbut she offered no additional solution except to call my CC to get the charge removed from my account. This place looks likethey just opened. If management wants local business employees to become loyal customers, they need to weed out employees whodon?t make an attempt at fixing simple problems, especially if a customer shows them a confirmation email and proof that theyhad been charged for their meal. I should not have to call my CC and dispute the charge. That is laziness on the part ofJeanette. Word of advice to the owners? don?t keep the lazy employees. They will ruin your reputation. I will not eat hereagain. Read more
Customer service was dissapointing. Employee was sitting at table, staring at her phone. I stood at the counter, and nobody even... acknowledged me. I had to say hello for help. Read more