Reviews for Five Guys in Jacksonville, FL
One of the cooks on 8/20/22 came from making sandwiches to touching the register and back to making sandwiches again with the... same gloves on. I brought this to the attention of a worker there, and he told the young man that he needed to change out hisgloves before preparing food. He refused to do so and continued to make sandwiches. So, I insisted that his gloves needed to bechanged and informed him it was unsanitary to use the same gloves. He finally changed out his gloves. However, you could see hehad an attitude about it. Unfortunately, the cheeseburger I ordered looked old as if it came straight out of the trash. Thetomatoes were soggy it had jalapeno peppers and bacon something I did not order. I don't even bother going back to get a refund.Since, it was late and I had a long day. I will never return to this restaurant again. Read more
Very ok flavors, could use more seasoning on the meat. When Five Guys first launched they were decent, over the years they lost... quality and momentum. Entirely too expensive for what you get. Read more
So I see tic TOk vids of reviewers always downing Five Guys in favor of so many other hamburger places. Their food, and service... is above average. They have peanuts available. Order pickup, or dine in. Have it delivered. Stop being so cranky about FiveGuys! Always a solid experience. Regular fry can feed 4 easily. Meal is pricey for one. Read more
I just had the best experience at Five Guys on Applecross Rd. Every person working had a smile and greeting for me. They were so... very helpful and polite. AAAAANNNNND my order was right! GREAT JOB GUYS! Read more
Ordered 2 burgers and lg fry, 28.00 Food has always been great before, but this time was awful, wife didn't eat anything but... one bite, tossed mine after a few. Both burgers were extremely well done, overcooked, zero taste, no usual meat juices, likeeating a brick. I suspect to keep ahead of the dinner rush, the burgers were pre-cooked, placed in a pan on grill, thenre-heated on grill to warm up, then becoming dry and overcooked. Not for sure this happened, but tasted like it did happened. Only thing I can think of,. I believe 5 guys owes me 2 bacon cheeseburgers. Read more
Didn't realize the time walked in at 9:59 and they close at 10:00. Was a little hesitant and I felt bad but, the The guy up... front named Jeremiah was super nice and assured me it was no problem. They were already all cleaning the grill and everythingmade my food no problem. Getting hard to find good customer service lately so it was a nice surprise. Read more
5 guys = 5 stars. The food here is always amazing. I really like how they have a lot of options for toppings. Most of the time I... just order ?all the way?. Ordering Cajun seasoning on the fries is a must! Also, they give huge amount of fries. I always ordersmall and end up what more looks like an extra large portion. Customer service is great and service is fast. Read more
My Husband, Son, and I decided to come dine in for some lunch since we?ve never had five guys. And for the first time I must say... I was completely blown away by the customer service. This employee named Jeremiah was very caring and friendly when taking ourorders. My family will definitely be dining here again. Read more