Reviews for Moe's Southwest Grill in Jacksonville, FL

This place is awesome. Great food and friendly people. I?ve been here many times because I travel for work. Today I used the app... and accidentally put in the wrong location. This one. I eat at so many Moe?s and it was totally my mistake. The manager Antoniowas so cool about it and offered to make me a new order on my next time through Jax. Great customer service and as always thefood is killer! Thanks Moe?s team. Keep up the good work! Read more

Overall it was great. There was a new employee training and the whole team was doing a great job to assist her. The food was as... expected. I definitely felt Welcomed at Moe's. Read more

Was my first time experience. Was a little overwhelming trying to figure it out. The lady preparing my food was a little pushy.... I was trying to figure out what things were since nothing was labeled. The salsa area and fountain drinks area could use somecleaning. Alot of dirt and grime. There is a outside seating area which is nice on days it isn't extremely hot outside. Read more

Would be a 0 if it'd let me. Ordered food online for pickup. Nachos did not come with 3 of the ingredients ordered out of 6. $10... dollars for 50% of the order missing, oh and a tip. Called the store they asked me to come back up there they'd remake it. Umno. I'm not going to waste more gas, or more time for a mistake you made. The "manager" offers me a refund. I said ok that'sworks. Then told me she will have the manager (thought you were the manager?) Call me in the morning. Oh annnnnd that I have tobring the nachos back for a refund, and drive up there.(BTW NO MANAGER CALLED ME IN THE MORNING) After I got off the phone I fedthem to my dogs. Not going to again, waste my time and gas for your mistake. Then i felt like they were accusing me of trying topull a scam. When 1. I never asked for a refund, you offered, and 2. Its $10 why am i scamming on $10!? Anyways, I'm frustratedI feel as a business your failed. Why were there only two options given to solve this issue, and why were both inconveninecingme? Never heard from the actual manager. Put a bad taste in my mouth. It just taught me to not be lazy. Make your own damn foodat home. Could have spent $10 dollars on groceries for nachos at home for the week and tipped myself. Thanks for the much neededmotivation. Read more

I am a huge Moe's fan, but I was highly disappointed but most recent service by the airport. First, over the past few months... they have started deleting items such as mushrooms and onions. They still have grilled onions. These were two of my favoriteitems. When I came in to Moe's I had just left the airport and was in a hurry in a rental car. They did not have steak cookedor shredded chicken cooked. The server notified me it would take 5 minutes. He proceeded to put all items on my food and sitit on the counter while he helped everyone else. It turned out to be 10 to 15 minutes. In addition, they only had large drinksavailable. It was also free queso day. The person serving the queso filled up a bowl of queso that was supposed to go with mynachos. The manager was speaking from the back and came out and reprimanded her in front of me. This was very unprofessional. Iwas shocked. He made her to tell her that I only should get two scoops. I have eaten it most over 100 times and this is by farthe worst service I have had. I was very disappointed. Read more

Came here today for dinner since Chili's was short staffed. We didn't get a greeting. That was the only thing. I ordered a... chicken burrito with cilantro rice, lettuce, light tomato, light guac, and light sour cream. There were chips on the side. Ialso ordered lemonade to drink. My daughter had the kids quesadilla meal with chips and lemonade also. My friend ordered TheStack, which reminds me of the crunch wrap supreme from Taco Bell. Everything tasted really good. I tried the salsa bar and gotthe two mild salsas, El Guapo and Kaiser. I liked the Kaiser salsa the best. The chips they have are definitely better thanChipotle, Chili's, and Taco Bell. Not too salty or chewy. I'll be working near this location soon, so I'm excited to go backagain. Read more

Sloppy and it had foil in the tacos. I ordered a hard crunchy tac, but it is softer than the soft shell. I can?t get the... aluminum taste out of my mouth. I am very disappointed. Also, the steak is missing from the steak burrito I ordered. Read more

My steak burrito didn't come with any steak in it. I don't even know how that can happen considering that is the only meat I had... in the burrito, and it should have gotten a bigger serving than any of the toppings I added on. I got a couple of bites into theburrito before I realized I hadn't tasted any meat. I checked and there wasn't any at all in the burrito. Also instead of theRock n Roll hot sauce, they put the Southwest vinaigrette in the salsa bar and have it labelled incorrectly. I am extremelydisappointed because I was craving a big steak burrito with hot sauce, but I just got vinegary cheese and veg. I can't returnimmediately to get it fixed so I just ate the mess that they gave me. Read more