Reviews for Moe's Southwest Grill in Jacksonville, FL

Absolutely a waste of the $50 for four meals I've ever spent. One of which was a kid's meal with steak that was so old that it... was jerky. Got nachos with beef and it was absolutely disgusting looking, the queso was chunky because it was sitting so long. Ihad reservations about going to this location anyway because since it to opened I went once and it was horrible. Thought I wouldgive it the benefit of the doubt and go again and it's not even worth it. Usually the staff is a redeeming quality but thegentleman working the counter seemed very mad to be employed. The young lady helping was sweet though. If I could give a zerostars I would. Do not waste your money and go to this place. Should have been a tip off that at 6:00 pm the parking lot wasempty and there was nobody inside. Pretty sure all of the food has been sitting for hours. Also, the chips were nothing butgreasy. The tables were dirty. Didn't even get "Welcome to Moes!" Read more

Paid $10.99 plus tax for a salad and barely got a salad. Won?t view there no more. This location was Jacksonville FL in Town... Center. Read more

Visited the store around 8pm,We ordered two homewreckers plus a salad.The homewreckers were very small and the chips were not... fresh.Where they made the items it was very messy food every where.!!Employees did not clean after making our items. There wereno forks or knives for the salad.When checking out it was a joke.The employee went to the back while our food just stayed bythe check out.The employee's seemed lost. Last time I was in Moe's 3 years ago it was good and everything was fresh!! This storeneeds some major help! It will be a long time before I vist this Moe's again!!! Read more

Going to need to change this review. Could not find a SINGLE clean area to sit in. Not to mention there was only 1 person... actually working. Most ingredients were empty. There are no excuses for this level of service. Read more

We came in right before closing and had the opportunity to meet Damian (sp?) And another team member there. They were super... friendly and professional and took great care of us. The Moe's at town center has never really taken care of us, but this Moe'sin Mandarin, they are solid and wonderful. Great food, great people, can't recommend enough! Read more

Visiting from out of town and had a taste for Moe's. The Staff was very nice. I order a bowl. The guacamole was very very salty... and the brown rice was very hard. I love Moe's and have eaten from several of their restaurants and was always please. This oneNOT SO MUCH. Maybe they should sample before putting out. Read more

Updated Review from Feb 2022: I had a Homewrecker Bowl with Adobo chicken. It was excellent and very filling. The service was... very good. Attractive dining room and outdoor seating. Original Review from 2020: The chicken was burnt, beans and rice werehard. Two out of the four burritos we ordered were ripped open and two were not folded correctly causing it to fall apart. Whentold that chicken was burnt they didn't apologize or make it right. This location used to be good. They weren't even friendly. Read more

Take out brought home jalapeños peppers were fresh and on point. The rice over cooked and hard. Spoke with the manager he... will make it right Read more