Reviews for Tropical Smoothie Cafe in Jacksonville, FL

I will never attempt to support this business ever and hope that word of mouth will make others leary of this location. I... called the store this AM after we placed an order online through the app - We realized it was the wrong location so we attemptedto cancel through the APP it said you would have to call the location - Within just seconds of placing our order we called thislocation. Very rude employee told us too bad so sorry there was nothing he could - therefore we got charged and never got asmoothie - Chose to go to Planet Smoothie where we had a very pleasant and positive experience. The manager from this locationcalled and was screaming and hollering at me stating I was rude for wanting to place a "TRUTHFUL" review about her location - Inever once raised my voice even after several minutes of listening to the woman scream and holler at me. After much abuse fromthe manager, I had to hang up. She also stated she would reply to my review and tell the TRUTH. I am telling the Truth andjust want other customers to BEWARE. I would be very careful with supporting a business who is managed by an individual withthis type behavior. This lesson cost me $6.17; however, It cost Tropical Smoothie a whole lot more than than. A lifetimecustomer that will never return. Read more

Not one to do these but there?s styrofoam in my smoothie and the guy working register sounded angry over the phone for no... apparent reason like alot of styrofoam j floating in the smoothie Read more

Its tropical smoothie so the food is always good but this is the slowest location I have ever been to. It took me 20 minutes to... get my smoothie and a sandwich after ordering. They were not even busy, it doesn't make any sense. Do not come here on yourlunch break... just tried the smoothie and it was terrible too. It doesnt even taste like its supposed to. This location is amess. Read more

Frustrating when this store won?t cancel an online ASAP order. I understand why financially, but as a consistent weekly... customer, I feel devalued. Therefore, I will no longer buy from this store. Read more

I'm done with this location. if i could give 0 stars i would. we order at least once a week and the quality and taste of the... smoothies has been doing downhill over the last 6 months or so. today we ordered 4 smoothies and food and all 4 smoothies hasZERO flavor. just enough ingredients to change the color of the ice to a very light, pale pink color. with the high cost ofeverything (and it was VERY evident they cut back on the amount of ingredients to save money today), I'll take my moneyelsewhere because they don't care at this location. Read more

Guys seriously tropical smoothie needs to hire more people. I love the food and smoothies majority of the time but it is too... much to do for only 2 people working on 1 shift. Are you kidding me. They have to do so much from taking your order to run tothe back to get the smoothies ready! Maybe paying better to the staff and hiring more people will improve the reviews!!!! I meanyou guys are charging way more! Read more

Seriously disappointed with todays visit. This was my pathetic hummus veggie wrap. It?s usually a handful, but not today. The... only thing that wasn?t skimped on was the sauce, so it was actually soupy. Read more

GREAT EXPERIENCE today at Tropical Smoothie cafe Bartram Park. I had a lot of questions and decisions to make about my wrap and... my smoothie lol... And everyone was super helpful and friendly. My food was customized for my special desires and the taste...AHHHmazing! To top it off, my smoothie taste great and came with a smile and special message. Thank you to Lexi and crew.You all are 3 perfect reasons to keep coming. ???????? Read more