Reviews for Los Rancheros in Jacksonville, IL
Nice people and nice service but I happened to be in this area and stopped here looking for some protein for dinner to go. I... figured a burrito would be a good choice. I got the Pastor burrito. I was very hungry and started eating while driving and kepttrying to find the meat, but this burrito was mostly rice and beans. I even stopped to look for the meat and there was almostnone. How is this a Pastor burrito without any Al Pastor pork in it??? Very disappointing. And I paid $20 with tip. No bueno. Read more
If I could give 0 stars trust me, I would. Had 5 people at our table during what I would consider a consistently busy time,... nothing overly busy. We had horrible service, waited a long time for drink refills, and food took almost an hour and a half toget our food. My girlfriend ordered a chicken quesadilla, and it came with no cheese. The bill for two people was $48 for aquesadilla and three tilapia tacos. Then we look at our bill and there had been a 18% gratuity added to our bill. Absolutelyunbelievable. This place use to rival food and service quality of Little Mexico but its way past horrible at this point. Read more
Food was excellent. We ordered a taco salad and a chicken chimichonga. The delivery was super fast. Everything was fresh and it... was plated nicely and looked amazing! Everything was fresh and hot . It was under $20 also. Read more
All in all we had a great meal. Service could have been better. We felt like we were forgotten about a couple times. But the... food was pretty good. They are in the middle of a remodel but it is still looks and feels clean. I thought 10$ for queso washigh for the amount we received. 75$ for three dinners with No alcohol. ????. Read more
Great place to eat! Wait staff are all amazing, food is delicious, drinks are even better!
Have only had one mess up in all the times I've been there and it was because they forgot to take something off the plate.... Ordered no beans but since I wasn't in the waiting mood that day they didn't charge for the meal. They've always gone out oftheir way to make sure their customers have a meal to remember. Nothing beats a fresh warm meal that will definitely leave youfull after you're done. Read more
Usually really great food, but sometimes drop the ball. This unfortunately happens more than occasionally. They didn't put the... black beans in my Ranchero Fajitas again; last time this happened I called, and the lady said they "don't have black beans" -not that they ran out, just that they don't have them. I told her that they're listed in the menu item description, and thiswasn't mentioned at checkout when we came to pick up the order. She reiterated that they don't have them. This hasn't changedon the menu, and the last time we ordered it (different day) it was made right. Was not mentioned again tonight. Also, the menushown online has only one option for guacamole at $5.99, but apparently it's $5.99 for a small guacamole and "$10 for the largesize" (said the lady at the pick-up window). So this 6-ounce container is $5.99, but then when I asked, they DO have the smallersize for $0.99 - a 2-ounce. So, for the small guacamole 6-ounce container, we're paying 6 bucks, but the 2-ounce is only adollar. This is a rip off, cheating the customers. Next time I'll be asking for three 2-ounce containers if I'm wanting thatamount of guac. The food is great, but I really don't think I should have to sit in the drive-thru when I pick up my order andopen each container to make sure it has all the ingredients listed in the description, nor do I think I should be B.S.ed aboutthe food. I understand that mistakes happen, but please, if you're out of something, let the customer know before allowing themto pay and get all the way home with their food, and please don't cheat the customer on food item sizes, or at least betransparent about the amount we're getting for the money we're paying so that we can make an educated decision about what we'reordering before we place our order. I frequent this establishment as the food is really delicious (usually between $40 and $70per visit), and it's a healthier option. I don't want free food; I just want to get what I ord Read more
Excellent food, get what you pay for! Always leave stuffed. I gave the atmosphere 3 stars because they are remodeling.