Reviews for Domino's Pizza in Jersey City, NJ
I placed an order on Saturday and never received my pizza nor my refund. The order was placed at the Dominos at 263 1st Street... Jersey City. I've placed numerous calls to the store to get some resolution from the store manager but it seems like the manageris not there or unavailable to speak to me. This is not the first second or third time this has happened. I am very disappointed in the customer service I am receiving from Domino's. I would like my refund that should have been returned to meimmediately after my pizza order was not delivered. I called corporate and they sent text bot to handle my issue. Placing mycomplaint with the BBB! Read more
We were charged out twice 11/11/22 and have been trying to dispute the additional charge. The GM quit, the manager I was able to... speak to today, Amber, indicated they only have one charge. I offered to email her the screenshot of my app charges and the bankcharges and she stated there was nothing she can do because she sees one charge. I asked for the name and number of someoneabove her and she couldn?t provide one. Make any of that, make sense. This whole location has been on a steady decline for a fewyears now. Absolutely no accountability, the worst customer experience and the food quality is subpar at best! Read more
Ever read a ton of 1-star reviews and think the restaurant can't possibly be that bad? Well, we actually have one right... HERE. Placed an order 3 hours ago and it isn't here yet. Dominos' tracker is a joke because it shows the order's beencompleted. Have been trying to get someone from this location on a call but they refuse to answer. I understand if they'reshort-staffed and the orders are delivered late, but the at least ensure they're delivered after all and try to be responsiveover calls. I'm personally done with this location. Read more
Not sure how this place is still in business. If I could give 0 stars I WOULD. Ordered pizza online and asked for the hand... delivery (expecting to be told when the driver was downstairs). I got a text 2 hours after the order was placed saying it?s atthe front desk. So I went downstairs immediately and only 1 of the 2 pies were there. Messaged the driver right away saying onepie is missing and the one that was delivered had been tossed around. He said ?idk call the store?. The store doesn?t pick upthe phone and when I finally got through after the 11th call she made an excuse to get an associate and then put me on hold for18 mins and then ended the call. Didn?t think to search the reviews for a Franchise location because it?s Dominos and you thinkthere is a standard for service, but guess not. *Update- was not able to speak with anyone to get a refund or the pie I wasmissing. And the pie that I got has the center uncooked still. Read more
Absolutely horrendous location. We have been waiting 3.5+ hours for our food and still hasn?t arrived! It?s currently almost 1... in the morning. If you are thinking about ordering from this location, dont, for your own good. Read more
I?ve been coming to this dominoes for a while now and never notice the low ratings. I?ve ordered the chicken bacon and it?s... always burnt. But I stopped ordering it. I ordered it again and now I remember why I stopped ordering Read more
Ordered online and carried out from this location. Order was ready within 15 minutes. Seamless experience.
Seriously the worst domino's. Not sure why I subject myself to it. The pizza always sits for almost an hour before the... delivery driver gets to it. It will arrive cold without fail, there is no question. Additionally, the order is always wrong. This last time I ordered breadsticks with dipping sauce and I literally got an empty box with just the sauce. One other time Iordered a sandwich which was basically toasted bread with grease and a tiny little strip of steak. Like, I'm not exaggerating,it was laughable. I just don't understand why Domino's corporate let's this place stay open. I never complain about places onGoogle, but these guys deserve it. Truly a terribly run establishment, which likely needs twice the workforce the franchiseesare willing to pay for. Avoid, order from Basiles down the street and get at least something quality. Read more