Reviews for El Pollo Loco in San Fernando, CA
Drive thru staff was short and rude, they just wanted to move people as quickly as possible, they cut me off before I finished... my order at the speaker, then when I told them at the window the drinks I wanted I got attitude from the two staff there. Willcall corporate to let them know as well of this bad experience, at a restaurant where they're usually friendly. Read more
Food was super bland no taste whatsoever the shell was full of lettuce on top of a little bit of beans a little bit of rice it... didn?t have any taste I ordered a side of guacamole and chips I had to put the guacamole on it to try to give it some kind oftaste it?s horrible to tell you the truth I would never recommend it or order it again horrible waste at $24 and some odd centsfor one tore up tostada salad it?s nasty don?t buy it!!!! Full of wilted lettuce on a bed of hardly anything absolutely notaste!!! Read more
The chicken was good but we order on line they gave us the pick up time and we still waited 30 extra minutes they worry more for... huber eats and those tipe of deliveries...tooo bad. Read more
Horrible service, The drive thru Lady acts like she can?t hear you and gives you attitude. Didn?t get my order right and act... like it was my fault, I ended up leaving it as it was and got my food. Read more
Terrible food ,rice undercooked.Do you know what pain you feel in your gums with undercooked rice pierces?Never again ! Confused... service my wife says. Read more
Worst el Pollo loco location I've ever been to. Manager has no no sense. Ordered thru drive thru, asked for my meal a specific... way. Manager apparently tells cashiers to just ignore special requests. Just say" uh husband push it through. Makes her ownrules as if it's not a corporate restaurant...she'll probably retire at this location! Read more
I ordered my food and I sat down to eat. The cherry Coke which was not labeled out of order tasted disgusting and almost ruined... my appetite. I couldnt Get up to get another drink because it was a fly in the restaurant and I didn?t want it to land on myfood. I finished my food, well most of it anyway. Then went back to the machine to find out that the Coke, cherry Coke, DrPepper, and the sprite tasted nasty. I went up to the cashier and asked for the manager. After about 10 minutes she finally camearound she was assisting the kitchen it seems. Made me wait as she ?fixed? the machine. told me the Cherry Coke was out but thatthe other one should be good. They still taste nasty, I asked for my money back for the drink and the other cashier insistedthat I tried the drive-throughs soda. Tasted the same. At this point, 20 minutes of my time lost here, I left unhappy. One of myfavorite things about the store, was that I enjoyed that the cherry Coke actually tasted good. I?m probably not gonna be backanytime soon. Read more
I got there chicken tacos salad it was perfect as always . And they listened when I asked to put the shell on the side cause I... didn't want it to get soggy on the drive home Read more