Reviews for Pizza Hut in Kalamazoo, MI
This pizza hut should not even be open. I waited 45 minutes after my order was supposed to be ready for pick up and she said she... hadn't even started it yet. There was literally one person working that day, why would they even be open that day? I felt badfor the worker because everyone was clearly upset. I ended up just getting my money back because I couldn't wait any longer. Read more
Pizza was good and staff was friendly. The lobby was closed and everyone had to use the drive-up window on the side, which made... the wait longer. We tried the Detroit pizza which has a lot of sauce on top-it was good! Read more
The ac is blasting so bring a jacket and the server forgot to put in half of our order. She said 15 mins but it took over 45... mins 5/10 wouldn?t recommend Read more
Dining room was closed, ?drIVe ThROuGh oNLy? was scribbled on a piece of paper on the door. Went to the drive through where a... short man was sitting on a stool with his back to the window, knocked on the window several times and got ignored. FromMcDonald?s we watched countless other potential customers get declined service. Read more
I love their pizza and the Fudge Brownies. However I think they are having some problems with their people. Normally they are... very fast and the food is great. Today they gave me the wrong crust on my pizza. I'm a bit disappointed. Read more
Went there, was told there was no order for the name. even checked the phone number. So naturally we thought it was our mistake.... We drive 7 miles to the next pizza hut. We get to the other one, and were told the same thing. Then I check the confirmation todouble check on my end. It said it was this Pizza Hut, the first one we went to. I called them, and they say "yeah sure we havethat order right here ready to be picked up". They didn't apologize on the phone for their mistake. So already upset becausethey made us drive an extra 10-15 miles for a mistake on their end. Get back to the pizza hut, tell them the situation, theydon't say anything about it. They don't apologize. They hand us the receipt to sign, then the pizza. That's it. What a disgraceto customer service? First, the least you could do is apologize. You had two opportunities and didn't either time. On an issuethat was 100% on you. Second, zero compensation? No 20% off for your hassle, no free bread sticks, no coupon for something inthe future. Extremely disappointed and hope different management fixes this because this one isn't doing their job. Read more
This is a Pizza Hut Wings Street on West Main (M-43) in Kalamazoo. The inside is very nice and very clean. Very comfortable to... dine in. Food is great, and the staff is very friendly. Definitely going back. Read more
Great food fast, very friendly staff. Food prepared exactly like I wanted.