Reviews for Taco Bell in Kalamazoo, MI
The people who work here are consistently the nicest people. You really don't expect someone to be so friendly when you go... through a fast food drive-through, but these workers do a fantastic job at giving great service. Read more
the customer service is terrible. i had to get a replace for my food because the entire order was wrong, when i tired telling... them again how my order was supposed to be they barley listened. they didn?t give us the receipt for us to get our money backfor the refund. Read more
They did a good job. Order was correct, service was slow but they were doing the best they could with the staff they had. ... Thanks Taco Bell!! Read more
I go to taco Bell a lot. Breakfast is a particular favorite, the Bacon grilled burrito is my favorite. The gull road store is... consistently the best local store. I eat tacos at least a few times a week. It's nice to get breakfast for $3.00 and lunch ordinner for $4.00. The free senior drink is very nice too. Read more
Ordered number 6, got number 6. No one asked hard or soft shell for Supreme taco, shrug that off. No one asked about sauce so I... specifically requested hot sauce. Get back to where I was going to eat and... no hot sauce. None. Not a packet in the bag. Isn'tthere a Taco Bell rule about asking for hot sauce and making sure it is supplied? This isn't the first time its happened at thislocation. Honestly, they get the order right about 20-30% of the time. This is an easy fix. The manager needs to train theemployees to put hot sauce into every bag if it's requested or not. Shame on the leadership here. Read more
I visited the Gull Rd store. The person who took my order got confused and rang in my food incorrectly. Upon telling the person,... they got an attitude with me. I was there over 15 mins in the drive thru and my food was wrong and cold. Upon calling the storeto speak with a manager, I was told it was my fault and my food would not be replaced. I went back in the morning and spoke witha different manager who was kind and courteous and replaced my food for me without an issues. The night shift is bad there... Read more
First off the lady who took my order kept making me repeat my order so I was asked everything twice so she was given two answers... to each question and still managed to forget items on my order. The drive thru was very long so I just figured I would park andgo in so I did just that but low and be hold the door was locked I could clearly see the lady who had just taken my order andserved me my order as we made very clear eye contact appone me walking up to the door.. She continued wave her arms in the arewhile saying what i assume was WHAT!! but i couldnt hear. I decided to just call them and have someone hand me the rest of myorder but to no suprise they did not answer the phone so i stood their staring at an employee who clearly sees me while on thephone with the location. I showed her my phone letting her know i was calling but she just smiled and shrugged her shoulders.For the record I was missing 4 soft shell taco and two chicken chilupas.. What a Joke .. Read more
Environment is good, service is good, and the food is good. But sometimes the food is concerning, just avoid grilled or pressed... food and your good. It has a chemical taste, like cleaning products (I guess, cleaning products isn't a favorite garnish ofmine so... yeah, there's that). Read more