Reviews for A&W Canada in Kanata, ON
I don?t do many reviews, but when I experience a truly poor restaurant, I just can?t help myself. Stopped in this location with... my wife and our niece. I as soon as we entered we smelled the strong odour of either dirty dish water or a mop & pail. Theyoung lady who took our order was very nice. I am sure she was embarrassed to tell us there was no ice for soft drinks. We satdown with our meal and observed that the place was just plain dirty. Floor, and tables were greasy. From where we sat we couldsee behind the counter was messy , garbage on the floor and in disarray. Upon leaving the whole area around the garbage cansjust inside the main door were in need of emptying. Overall I would say this owner/ franchisee needs to have visit from headoffice , and be shown what A&W cleaning standards are. Most other locations I have visited in the past have been very good. Read more
Been in line literally 13 minutes, they keep getting skip or and Uber orders ready and NOT taking any of the actual people in... restaurants order. No ketchup in machine, no forks in dispenser, no napkins. This is by far the worst " fast food " service Ihave ever seen. We are walking out as line is out the door and there is NO movement because no one will take orders. Read more
Gross! the fries were so old and cold they were actually chewy. The burger was cold too. I love A&W, but today was a huge... disappointment ???? Read more
Drive thru is not properly staffed after midnight. This wait is beyond insane. Shouldve gone to the Mcdonalds down the street.... Their drive through is at least structured properly to not make customers wait half an hour.... Read more
Don't stop here for just a coffee. The one server was doing drive-thru, storefront, and taking out parked DT orders. It took... about 3-4 minutes before she took my order then another 3-4 to finally pour my coffee. She was overworked and they areunderstaffed. If I hadn't been meeting someone I would have left before placing my order. Coffee was just OK. McDs and Tim'sboth have much better coffee. Love A&W burgers and Diet Root Beer but will avoid this location for meeting someone. Read more
We go here simply because it's the most convenient place with vegetarian/vegan options. The drive thru is painfully slow. Even... with no one in front of you, plan for a 10 minute wait. They have messed up our orders a couple times - including putting mayoon a burger with a specified egg allergy. They have forgotten to put fries and burgers in the bag and mixed up drinks or givenme a completely wrong order (I once was handed 5 coffees and told to have a good day after ordering a burger combo - that wasconfusing). Once when I ordered an egg and cheese with lettuce and tomato, the drive thru worker was adamant that I meantadding the lettuce and tomato to my fries because they punched in the fries before adding the veggies to the sandwich. It took afew minutes of frustrating conversation before they changed the add-ons to my sandwich instead. My words of advice: skip drivethru entirely and go inside and check all your food and order to make sure they didn't omit or change anything. Read more
Great food but they can improve in other ways. The drive thru took long... In line for 20 mins (probably because the McD's... nearby is temporarily closed). We wanted Mozza Burgers but it was unavailable so we had Teen Burgers instead. I ordered aChocolate Pie.... When I got home, it was Apple. The staff are nice but they can improve on efficiency during peakvolumes... April 2022 Update: I did email A&W since they replied to this review. They replied back that they would look intothis. No response at all with the investigation results so don't waste your time and email them. There's no point. Read more
Had the All-Canadian Breakfast - 2 eggs, 2 sausage, 2 bacon, toast, homefries, tomato - all for 8.09+tx. Any size coffee for $1.... Wow, what a deal! And compliments to the chef. Read more